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LONDON, England - Virgin Trains has won the British Quality Foundation's 2011 BQF Achievement Award for Customer Satisfaction, sponsored by Oracle.
"Our performance is not good enough yet," admitted Virgin Trains today, although it welcomed news that more and more and customers are satisfied with their journeys.
LONDON - Virgin Trains has drafted in extra staff this weekend to handle compensation claims following a spate of delays and cancellations caused by problems with Network Rail's infrastructure on the