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Virgin Trains best in class again

LONDON, England - Virgin Trains has once again been given top marks by its customers, with the highest satisfaction ratings ever achieved in the National Passenger Survey by a long-distance rail franc

Sir Richard Branson’s vision for UK rail

LONDON, England - Sir Richard Branson, Founder of the Virgin Group, today set out his vision for continuing growth for rail travel in the UK and potentially overseas as Virgin Trains welcomed record n

Virgin Trains wins top UK Customer Satisfaction Award

LONDON, England - Virgin Trains has won the British Quality Foundation's 2011 BQF Achievement Award for Customer Satisfaction, sponsored by Oracle.

Virgin Trains rated top long-distance franchise

LONDON, England - Virgin Trains has been rated best long-distance franchise operator for overall satisfaction - in the latest Spring 2011 National Passenger Survey.

Virgin Trains performance is good, but not good enough

"Our performance is not good enough yet," admitted Virgin Trains today, although it welcomed news that more and more and customers are satisfied with their journeys.

Virgin Trains to work over the weekend to handle compensation claims

LONDON - Virgin Trains has drafted in extra staff this weekend to handle compensation claims following a spate of delays and cancellations caused by problems with Network Rail's infrastructure on the