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Airline alliances far from providing truly seamless experience for travelers

The airlines love to tout their participation in one of the "Big Three" airline alliances as being great for consumers.

APEX launches 2011 Passenger Choice Awards survey

NEW YORK - The Airline Passenger Experience Association (APEX) is pleased to launch the second annual Passenger Choice Awards survey, once again giving airline travelers the opportunity to vote on eve

American Airlines welcomes customers with new employee greetings

FORT WORTH, Texas - "We are glad you're here." That's the message American Airlines employees want customers around the globe to know.

Best Western Hotels offer consumers a chance to share travel experiences...

PHOENIX, AZ (August 19, 2008) - Making vacation plans to California, Nevada or Hawaii?