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What makes airline passengers happy?
WESTLAKE VILLAGE, Calif.
NASSAU, The Bahamas – Arrivals to The Islands Of The Bahamas in 2010 soared past five million visitors – only the second time the islands-nation has achieved this milestone – and now exit survey
Korea has high hopes for hosting Chinese travelers, who are increasing in number worldwide and getting bolder with their overseas spending. By 2020, Korea wants to host 10 million Chinese tourists.
The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) has launched the PolyU Tourist Satisfaction Index (PolyU TSI) today (December 17) to gauge the satisfa
Baggage and other fees frustrate us, and pricey tickets make us petulant.
WESTLAKE VILLAGE, CA — Even in the midst of economic conditions that have negatively impacted travelers around the globe, customer satisfaction with hotels in Europe has improved since 2007 in two k
Deteriorating levels of customer service provided by airline staff, rather than high fares and additional charges for amenities, have led to a significant decline in customer satisfaction with airline carriers, according to the J.D. Power and Associates 2008 North America Airline Satisfaction Study(SM) released today.
US Airways Group Inc. ranks dead last in a new customer satisfaction survey of airlines.According to the annual American Customer Satisfaction Index by the University of Michigan, the Tempe, Ariz.-based airline's satisfaction number dropped significantly from last year. And the airline it may soon merge with - United Airlines - ranked second to last on the list.