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Boarding simplified: Delta extends branded fares to boarding order

Zone boarding, an aviation standard for decades, will soon be a thing of the past for Delta customers as the airline makes a global...

Seven hotels and resorts in Seychelles honored at Annual World Luxury...

Once again, the Seychellois hospitality is fêted as seven establishments in Seychelles have been recognized for their excellence in the tourism industry at the Annual World Luxury Hotel Awards Gala Ceremony.

Walt Disney World Swan and Dolphin Resort names new executive chef

The Walt Disney World Swan and Dolphin Resort has promoted Dan Herman to executive chef from his previous role as executive sous chef. Chef Herman...

Experts discuss the future of hospitality industry driven by technology in...

HITEC Dubai 2018, the Middle East’s largest hospitality technology exhibition and conference, endorsed by Dubai Tourism and co-produced by Hospitality Financial and Technology Professionals...

Embassy Suites Birmingham Alabama welcomes new General Manager

Hilton announced today the appointment of Jose M. Pereira as General Manager of Embassy Suites Birmingham Alabama, effective immediately. Pereira will lead the...

The Seychelles Sustainable Tourism Label renewed for three big hotels: New...

The Tourism Department renewed the Seychelles Sustainable Tourism Label (SSTL) for another three hotel establishments and awarded the Seychelles eco-label to a new accommodation entity.

France fails to impress BRIC tourists

PARIS, France - Tourists from the BRIC group of emerging economies - Brazil, Russia, India and China - are underwhelmed by the shopping and hotels in France, an economy ministry study said Tuesday.

Survey: Bahamas visitor satisfaction at all time high

NASSAU, The Bahamas – Arrivals to The Islands Of The Bahamas in 2010 soared past five million visitors – only the second time the islands-nation has achieved this milestone – and now exit survey

Survey: Passengers are happier with airlines

Overall consumer satisfaction with North American airlines is on the ascent, reversing three consecutive years of declines, according to J.D. Power and Associates.

Report: Many Chinese tourists less than satisfied with Korea

Korea has high hopes for hosting Chinese travelers, who are increasing in number worldwide and getting bolder with their overseas spending. By 2020, Korea wants to host 10 million Chinese tourists.

PolyU launches Tourist Satisfaction Index to gauge the satisfaction level of...

The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) has launched the PolyU Tourist Satisfaction Index (PolyU TSI) today (December 17) to gauge the satisfa

Alaska and JetBlue are good, but customers’ overall satisfaction with airlines...

Baggage and other fees frustrate us, and pricey tickets make us petulant.

Is medical tourism worth the risk?

British NHS dentists were accused this week of over-treating patients to maximise profits.

Despite softening market conditions, hotel guest satisfaction with economy and mid-scale...

WESTLAKE VILLAGE, CA — Even in the midst of economic conditions that have negatively impacted travelers around the globe, customer satisfaction with hotels in Europe has improved since 2007 in two k

Overall satisfaction in airline industry declines to three-year low

Deteriorating levels of customer service provided by airline staff, rather than high fares and additional charges for amenities, have led to a significant decline in customer satisfaction with airline carriers, according to the J.D. Power and Associates 2008 North America Airline Satisfaction Study(SM) released today.

US Airways at the bottom of airline customer satisfaction survey

US Airways Group Inc. ranks dead last in a new customer satisfaction survey of airlines. According to the annual American Customer Satisfaction Index by the University of Michigan, the Tempe, Ariz.-based airline's satisfaction number dropped significantly from last year. And the airline it may soon merge with - United Airlines - ranked second to last on the list.
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