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United’s cost-shifting plan means fewer choices, little to no consumer protection,...

A recent plan by United Airlines to shift its credit card merchant fees and the associated risk onto the backs of consumers and travel agents would undermine the chargeback protection guaranteed consu

ARTA withdraws DOT complaint against United’s merchant fees

In a meeting last week between the Association of Retail Travel Agents (ARTA), ARTA Canada, and United Airlines, a wide range of topics were discussed, most notably, United’s escalating distribution

How air travel could be changed by credit cards merchant fees

Business travelers may be the ultimate losers in the latest scuffle between airlines and travel agents over credit card fees.