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American Airlines welcomes customers with new employee greetings

FORT WORTH, Texas - "We are glad you're here." That's the message American Airlines employees want customers around the globe to know.

Ritz-Carlton launches luxury frequent guest stay program

CHEVY CHASE, Maryland - Beginning September 15, 2010, The Ritz-Carlton Hotel Company, L.L.C. will introduce its highly-anticipated luxury frequent guest stay program - The Ritz-Carlton Rewards.

Oneworld targets Japan in ad campaign

Oneworld Airline Alliance launched its first major advertising campaign in Japan this week.

Hilton and JetBlue join customer loyalty programs

The loyalty program for Hilton Worldwide's portfolio of hotel brands, Hilton HHonors, announced a new partnership with JetBlue Airways.

Intercontinental Nairobi hotel pays traveler for loyalty with added perks

The Intercontinental Hotel in Nairobi rewards loyalty amongst its clientele with added perks, as recently witnessed during a visit to the Kenyan capital city.

‘Treat your staff with respect’, Arabian Travel Market retention seminar is...

Recruiting staff to work in the Middle East hotel industry is not a problem, however retaining them requires more creative ideas to stop the relatively high churn rates currently being experienced in the region, according to industry pundits speaking at Arabian Travel Market - the Middle East's premier travel and tourism event.