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Missing luggage: Fighting lost cause

In Andrew Price's first year on the job, airlines lost his luggage seven times. That would be bad enough if he were the average continent-hopping businessman, but Mr.

Chaos continues at London’s new Terminal 5

LONDON (eTN) - British Airways is reeling in embarrassment at the chaotic launch of its new London home, Heathrow Terminal 5. Two weeks after the opening of the state-of-the-art terminal, systems are still not working as they should and short-haul flights continue to be canceled or delayed.