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(eTN) - A tourism stakeholder meeting earlier in the week at the Sarova Whitesands Resort and Spa once again focused on the perennial challenges the industry at the Kenyan coast is faced with - poor r
BEIJING, China - Tourism, a crucial but unofficial way for Chinese and Japanese to know more about each other, needs improving to strengthen bilateral ties during the post-earthquake era, according to
Geneva – The International Air Transport Association (IATA) warned today that states are falling behind in their commitments to improve Europe’s notoriously inefficient air traffic management.
FORT WORTH, Texas - As part of its focus on continually improving the customer experience, American Airlines is introducing a new suite of premium class amenities.
A United Nations report unveiled today paints a gloomy picture of the performance of the global economy next year, with growth projected to be a meagre 3.1 per cent, followed by 3.5 per cent in 2012
Air China Ltd., the nation’s largest international carrier, said it’s working on more than 100 service improvements as it competes with Cathay Pacific Airways Ltd. and Delta Air Lines Inc.
Airlines keep coming up with creative ways to tick people off. Spirit Airlines announced this month that it will start charging passengers as much as $45 to bring a carry-on bag.
For 17 days last year, up to 2000 passengers got off their luxury liner and stepped onto a wharf with a tin shed and little in the way of basic services.
CHICAGO, IL - An independent advisory panel made up of Six Sigma experts from several industries has recognized United for improvements it has made to how it responds to customers when their travel do