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R.O.A.R.: Are airlines friends or foes

Many years ago before the commission caps, I submitted a thesis for my CTC [Certified Travel Counselor] titled "Airline: Friend or Foe." Basically, it was to alert agents that there were consolidator

US travel agent new nemesis: debit memos from US carriers

It used to be the case that travel agents made money off of selling airline tickets. Today, the airlines have found ways to reverse the game and are now making money off of travel agents.