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Delta Air Lines and Starwood introduce joint loyalty partnership

ATLANTA and STAMFORD, Conn. - Today, Delta Air Lines, Inc. and Starwood Hotels and Resorts Worldwide, Inc.

British Airways launches customer recognition program

HARMONDSWORTH, England - All companies in the customer service arena want to recognize their customers, and a new system developed by British Airways is set to take that recognition to a whole new lev

SkyTeam introduces SkyPriority services for top customers

AMSTERDAM - SkyTeam, the global airline alliance, today announced the introduction of SkyPriority, a series of distinctively branded priority airport services offered to Elite Plus, First and Business

SkyTeam invites customers to share airport tips

AMSTERDAM - SkyTeam, the global airline alliance, makes use of the holiday season to celebrate the success of its SkyTips campaign.

Research: Travel agencies “rob” South Africans

Johannesburg - South Africans are being ripped off by traditional travel agencies which do not provide the best available flight prices for customers, according to research commissioned by online trav

La Quinta Inns & Suites soars with new Aeromexico partnership

DALLAS and MEXICO CITY - La Quinta Inns & Suites announces the launch of a new partnership with Aeromexico's Club Premier giving members of La Quinta Returns more travel alternatives and award redempt

Air China and Tibet Airlines work together on serving loyal customers

BEIJING, China - The Frequent Flyer Program cooperation between the two carriers began July 26th, 2011.

Delta to refund money pocketed during FAA shutdown

ATLANTA - Delta Air Lines announced Monday it will process tax refunds for customers traveling during the suspension of non-essential services of the Federal Aviation Administration.

Alaska Airlines ranks highest in customer satisfaction

SEATTLE, Wash. - Alaska Airlines ranked highest in airline customer satisfaction among traditional network carriers for the fourth consecutive year by J.D.

Flexjet customers gain hefty benefits with launch of new programs

DALLAS — To continue its mission of providing exceptional flexibility and value, Flexjet is proud to announce two new benefits for fractional jet owners.

TripAdvisor allows travelers grade carriers

When you want the scoop on what other travelers think of a hotel -- good or bad -- it's easy to find out from user ratings on websites like TripAdvisor.com.

Carnival Cruise Lines kicks off 2011 with new campaign

MIAMI - "Didja Ever" zip line across a rain forest? Catch air on a wave runner? Jump into an impromptu performance of Thriller between courses at dinner?

Continental Airlines introduces FareLock

CHICAGO – Continental Airlines today introduced FareLock, an option that offers customers the opportunity to hold reservations and lock-in ticket prices for 72 hours or seven days with no commitment

Rwanda Development Board urges hospitality training

(eTN) - Lack of customer care has been identified by the Rwanda Development Board–Tourism and Conservation as one of the constraining factors in making yet a better impression on visitors from abroa

JetBlue CEO reflects on the past and thinks about the future

JetBlue Airways took to the skies on Feb. 11, 2000, with the inauguration of service between New York City's John F. Kennedy International Airport and Fort Lauderdale, Fla.

Dream holidays that become nightmares before your customers leave home

2009 Edition of EHLITE by Sonja Holverson, Professeur du Marketing, Lausanne Hospitality Research, L’ECOLE HOTELIERE DE LAUSANNE, Switzerland

Boeing to step up production of 737s

With more than 2,000 unfilled orders from more than 80 customers around the world, the

More tour guides graduate in Kigali

Following an intensive training course lasting three weeks, 46 newly-qualified guides have graduated in Rwanda, amongst them 6 ladies. The

Thai Airways announces 50th anniversary projects

Thai Airways International Public Company Limited announced special projects that will be held to commemorate its 50th anniversary of establishment.

Indian airlines to pass on new burden to passengers

Mumbai - Air travel is likely to become more expensive as domestic carriers deal with the double blow of an expanded service tax regime and a levy on crude imports from 1 April.

Kampala Sheraton puts customers into pre-Valentine mood

The Kampala Sheraton Hotel is well ahead of the pack in promoting the upcoming Valentine’s couples evening out on Sunday, February 14.

United and Continental upgrade services for most loyal customers

United Airlines and Continental Airlines announced today that members of each carrier’s frequent flyer program who have earned elite status will receive unlimited, complimentary domestic upgrades on

High profile customers parting ways with British Airways

LONDON - British Airways PLC already losing money as a result of the severe downturn in the aviation industry, has lost its hold over some high profile customers as the recession forces the U.K.

Social media – new headache for airlines’ PR

Indignant letters, e-mails and phone calls can still get results for unhappy airline travelers, but more are finding that if you really want to vent your frustrations, you can now be loud and fast and

Alaska and JetBlue are good, but customers’ overall satisfaction with airlines...

Baggage and other fees frustrate us, and pricey tickets make us petulant.

AA: Don’t waste your time with automated menus

Press “1” for English. No more.

Cruise lines face stormy weather

When the 54,000-tonne cruise ship Westerdam leaves Fort Lauderdale, Fla., later this year, the boat is likely to be filled, even in the face of the ongoing global economic crisis.

Cruise travel agency folds, customers left in lurch

The news that Cruise Value Center, a major cruise travel agency, apparently ceased business operations earlier this week is stirring up concerns from travelers and cruise industry executives.