Tag: customer service

Sri Lanka Tourism in crisis: Managing and seeking out opportunities

Sri Lanka Tourism in crisis: Managing and seeking out opportunities

Srilal Miththapala - eTN Sri Lanka Srilal Miththapala - eTN Sri Lanka- June 11, 2019 23:55 0

The Rapid Response Team by Safertourism reached out to Sri Lanka tourism authorities including the minister of tourism and industry leaders within hours of the ... Read More

Is this Hard Rock Hotel Cafe slowly poisoning guests?

Is this Hard Rock Hotel Cafe slowly poisoning guests?

Juergen T Steinmetz Juergen T Steinmetz- June 11, 2019 21:05 0

It may not be safe to stay at the Hard Rock Hotel & Casino-Punta Cana. "We are too busy to respond," a spokesperson of the ... Read More

Ascot is Europe’s leading serviced apartment brand at world travel awards 2019

Ascot is Europe’s leading serviced apartment brand at world travel awards 2019

Dmytro Makarov Dmytro Makarov- June 11, 2019 09:00 0

The Ascott  has won Europe’s Leading Serviced Apartment Brand 2019 for its Citadines properties for the fourth year running, along with six other awards at ... Read More

UNIGLOBE Alliance Travel and UNIGLOBE Travel Partners-NJ named UNIGLOBE TMCs of the year

UNIGLOBE Alliance Travel and UNIGLOBE Travel Partners-NJ named UNIGLOBE TMCs of the year

editor editor- June 10, 2019 21:10 0

UNIGLOBE Travel International has announced a tie for its Travel Management Company (TMC) of the Year award. Tied for top spot are UNIGLOBE Alliance Travel ... Read More

United Airlines names new Senior Vice President of United Express

United Airlines names new Senior Vice President of United Express

Chief Assignment Editor Chief Assignment Editor- June 10, 2019 15:38 0

United Airlines today named Sarah Murphy senior vice president of United Express, where she will oversee the carrier's extensive regional network, product, customer service, operations ... Read More

United, Southwest and Delta: New nonstop flights to Southern California

United, Southwest and Delta: New nonstop flights to Southern California

Dmytro Makarov Dmytro Makarov- June 6, 2019 19:40 0

The expansion of air service at Ontario International Airport (ONT), in Southern California, continues today with the United Airlines nonstop flights serving Houston's George Bush ... Read More

7 new technologies that will rock the future of air travel

7 new technologies that will rock the future of air travel

Chief Assignment Editor Chief Assignment Editor- June 6, 2019 16:57 0

Air travel technology is changing at a rapid pace –– what can we expect to see in the near future? Air travel experts invite you ... Read More

UNIGLOBE Travel recognizes top professionals and agencies worldwide

UNIGLOBE Travel recognizes top professionals and agencies worldwide

editor editor- June 4, 2019 21:22 0

UNIGLOBE Travel International has announced the 2019 recipients of its performance and service awards. Winners were announced at the organization’s Global Rendezvous in Vienna, Austria ... Read More

Tourism Marketing for the summer months

Tourism Marketing for the summer months

Dr. Peter E. Tarlow Dr. Peter E. Tarlow- June 3, 2019 22:20 0

With June’s arrival, tourism professionals should have begun to think about the summer months. In much of the world, these coming months are high season. ... Read More

Ethiopian delighted to serve Liverpool and Tottenham fans

Ethiopian delighted to serve Liverpool and Tottenham fans

Dmytro Makarov Dmytro Makarov- June 3, 2019 08:01 0

Ethiopian Airlines is pleased to have served fans of the globally renowned British football teams Liverpool and Tottenham Hotspur in their travel to Madrid where ... Read More

Newest Delta Sky Club evokes eclectic Austin

Newest Delta Sky Club evokes eclectic Austin

Chief Assignment Editor Chief Assignment Editor- May 22, 2019 00:15 0

Just in time for summer travel, the newest Delta Sky Club and first at Austin-Bergstrom International Airport will open for business on May 21. "Building ... Read More

2.8 million travel on U.S. airlines every day

2.8 million travel on U.S. airlines every day

Juergen T Steinmetz Juergen T Steinmetz- May 21, 2019 07:35 0

Airlines for America (A4A), announced today that it expects a record 257.4 million passengers — an average of 2.8 million per day — to travel on ... Read More

Hertz adds Alfa Romeo Giulia Quadrifoglio to its Selezione Italia

Hertz adds Alfa Romeo Giulia Quadrifoglio to its Selezione Italia

Chief Assignment Editor Chief Assignment Editor- May 20, 2019 23:06 0

Hertz Europe Ltd, part of Hertz Global Holdings, Inc. has unveiled the latest addition to its Selezione Italia (Italian Collection) fleet with the arrival of ... Read More

Uber’s new ‘Quiet Mode’ service protects passengers from talkative drivers

Uber’s new ‘Quiet Mode’ service protects passengers from talkative drivers

Chief Assignment Editor Chief Assignment Editor- May 15, 2019 18:30 0

Premium units of US ride-hailing company Uber are now offering a new service that allows their high-end clientele to ask for minimal conversation during the ... Read More

FCM Travel Solutions accelerates global NDC technology drive with Amadeus and Sabre

FCM Travel Solutions accelerates global NDC technology drive with Amadeus and Sabre

eTN Managing Editor eTN Managing Editor- May 14, 2019 10:17 0

The drive-by FCM Travel Solutions to lead the integration of a long-term digital NDC booking solution globally in the corporate sector has moved up a gear ... Read More

Union: WestJet sale leaves frontline staff exposed

Union: WestJet sale leaves frontline staff exposed

Chief Assignment Editor Chief Assignment Editor- May 14, 2019 01:12 0

Unifor will continue to stand up for frontline WestJet workers as the airline is sold to Onex Corporation, a takeover specialist with a long history ... Read More

Jamaica Minister Hon. Bartlett: Tourism success held up by dedicated workers

Jamaica Minister Hon. Bartlett: Tourism success held up by dedicated workers

editor editor- May 11, 2019 00:02 1

The Jamaica Minister of Tourism, Hon. Edmund Bartlett, addressed the state of his country’s tourism in the following article written by him: We cannot highlight ... Read More

Lufthansa, SWISS and Austrian Airlines customer service available via Messenger app

Lufthansa, SWISS and Austrian Airlines customer service available via Messenger app

Chief Assignment Editor Chief Assignment Editor- May 8, 2019 19:02 1

Lufthansa Group passengers often have similar questions: Is my flight on time? What gate does my plane leave from? And how heavy can my hand ... Read More

Reimagining Tourism through Human Capital Development

Reimagining Tourism through Human Capital Development

Chief Assignment Editor Chief Assignment Editor- May 6, 2019 19:15 1

“Reimagining Tourism through Human Capital Development” written by Jamaica's Minister of Tourism, Hon. Edmund Bartlett. Around the world today tourism processes, tools, structures, systems and ... Read More

Is the airport a weak link in your cruise vacation?

Is the airport a weak link in your cruise vacation?

Chief Assignment Editor Chief Assignment Editor- April 30, 2019 18:45 0

You are treated like royalty once you board your cruise ship. It’s why you love cruise vacations. Unless the ship sails and returns to your ... Read More

African Tourism Board appoints UNWTO leader Cuthbert Ncube: Repackaging Tourism in Africa

African Tourism Board appoints UNWTO leader Cuthbert Ncube: Repackaging Tourism in Africa

Juergen T Steinmetz Juergen T Steinmetz- April 28, 2019 21:11 0

Cuthbert Ncube, the World Tourism Organisation (UNWTO) regional vice-president was appointed today as the Vice President of the African Tourism Board Mr. Ncube is based ... Read More

Lufthansa makes dedicated staff look bad: The eTN Hero is Patricia Dzai of Swissport Johannesburg

Lufthansa makes dedicated staff look bad: The eTN Hero is Patricia Dzai of Swissport Johannesburg

Juergen T Steinmetz Juergen T Steinmetz- April 24, 2019 23:52 0

"My personal hero today is Ms. Patricia Dzai. Patricia works for Swissport in Johannesburg, South Africa," said eTN Publisher Juergen Steinmetz. Swissport is one of ... Read More

Gold is out, blue is in: United Airlines unveils new fleet paint design

Gold is out, blue is in: United Airlines unveils new fleet paint design

Chief Assignment Editor Chief Assignment Editor- April 24, 2019 18:48 0

Today, United Airlines is introducing customers and employees to a modernized aircraft livery, which will bring a refreshed look to its fleet. The design is ... Read More

Vista Global to acquire JetSmarter

Vista Global to acquire JetSmarter

Chief Assignment Editor Chief Assignment Editor- April 10, 2019 15:01 0

Vista Global, a world leader in business flight solutions, announces that it has entered into an agreement to acquire JetSmarter, creating the global On Demand ... Read More

Visitors to Walter E. Washington Convention Center encouraged to ask Alexa

Visitors to Walter E. Washington Convention Center encouraged to ask Alexa

editor editor- April 10, 2019 02:47 0

Through a strategic partnership between Events DC, the official convention and sports authority for the District of Columbia, and Volara, the voice hub for the ... Read More

How safe is travel to Africa? African Tourism Board appoints SaferTourism

How safe is travel to Africa? African Tourism Board appoints SaferTourism

Juergen T Steinmetz Juergen T Steinmetz- April 8, 2019 12:14 3

African Tourism Board, (ATB)  has travel and security on its top agenda when attracting visitors to the continent. At the upcoming ATB Launch on April 11, ... Read More

Fraport and Deutsche Bahn to Test Artificial Intelligence at Frankfurt Airport

Fraport and Deutsche Bahn to Test Artificial Intelligence at Frankfurt Airport

Juergen T Steinmetz Juergen T Steinmetz- April 8, 2019 08:56 0

The robotic head smiles at the passenger and greets them: “My name is FRAnny. How can I help you?” FRAnny is an expert on Frankfurt ... Read More

Air Partner appoints Ed Warner as non-executive Chair

Air Partner appoints Ed Warner as non-executive Chair

Juergen T Steinmetz Juergen T Steinmetz- April 1, 2019 06:01 0

Ed Warner has been appointed as Non-Executive Chair of the Air Partners as of April 1, 2019. Ed will also chair the Nomination Committee and join ... Read More

African Tourism Board tackles visitor surety to keep Africa safe for visitors

African Tourism Board tackles visitor surety to keep Africa safe for visitors

editor editor- March 25, 2019 20:46 0

The official launch of the newly-founded African Tourism Board is only two weeks away, and the U.S.-based interim Chairman Juergen T. Steinmetz explained the organization's ... Read More

Saint Lucian taxi company receives international service excellence certification

Saint Lucian taxi company receives international service excellence certification

Chief Assignment Editor Chief Assignment Editor- March 25, 2019 15:41 0

A Saint Lucian taxi firm has become the first tourism taxi company in the Caribbean to be Hospitality Assured (HA) certified, an international certification programme ... Read More

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