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Delta Air Lines’ A220s takes to the skies for first commercial...

Delta's A220 has made its official debut — a moment years in the making for customers and employees across the airline. In the early hours...

Dubai Tourism elevates customer service training

Dubai College of Tourism (DCT), a department of Dubai’s Department of Tourism & Commerce Marketing (Dubai Tourism), continues to evolve and strengthen its guest...

Jamaica Tourism Security team appointed

Visitor surety is a top priority for Jamaica Tourism. Dr. Andrew Spencer, Executive Director of the Tourism Product Development Company Ltd. (TPDCo) appointed Dr....

Working with meeting & convention planners

Meeting & Convention Planners (MCPs) play a vital part of the tourism industry.   Not only do they often decide what community will receive a...

The IMEX Talking Point for 2019 is ‘Imagination’

In a world of increasing technical capability, the power of imagination is regarded as a uniquely human attribute – and one that’s highly prized....

New Global Operations Manager at iWorld of Travel

IWorld of Travel announced the addition of Joe Sayers to the corporate team headquartered in Florida, effective immediately, as the new Global Operations Manager.

New WTTC report identifies global megatrends for travel and tourism 

A new report by World Travel & Tourism Council identifies opportunities and risks for travel and tourism. 

Wayne County Airport Authority welcomes new CEO

The Wayne County Airport Authority Board of Directors confirmed the appointment of Chad Newton as Chief Executive Officer of the Wayne County Airport Authority...

Irish carrier named ‘worst short-haul airline’ for the sixth year running

According to the latest survey of UK airline passengers, low-cost Irish carrier Ryanair ranked at the very bottom of 19 carriers flying from the...

Confronting world tourism’s changing economic times

There is little doubt that the tourism industry is facing some interesting and challenging times.

Interview with a Seychelles Travel Pro: Mr Alan Mason

As a paradise in the Indian Ocean, Seychelles competes with many other island nations across the globe, from South East Asia to the Caribbean, as well as with nearby countries. Nevertheless, you’ve managed to position ourselves as one of the top tourism destinations worldwide. What competitive and comparative advantages set this country apart from its main competitors?

iAero Group to Acquire Swift Air

iAero Group, a leading integrated aviation business, has signed a definitive agreement to purchase Swift Air, the leading independent US airline charter business. The transaction is subject to regulatory approvals and is expected to close in Q1, 2019.

Japanese Sign Language? Japan Airlines understands

Starting today, Japan Airlines JAL will offer video remote interpreting services at select customer service centers in Japan for customers using Japanese sign language. 

Hotel industry: Saying goodbye to 2018, ready for strong 2019

With the year coming to an end, Hotelbeds has prepared some testimonials about 2018, with insights about how the year has been for the...

Alaska Railroad resumes services following earthquake

The Alaska Railroad will restore all regularly scheduled freight and passenger services beginning today, Tuesday, Dec. 4, following the 7.0-magnitude earthquake that struck Southcentral...

JetBlue introduces mobile boarding passes with refreshed app

NEW YORK, N.Y. - JetBlue Airways makes traveling even easier with the introduction of mobile boarding.

The ultimate customer experience: four key trends in the evolving online...

Tim Gunstone, EyeforTravel’s Managing Director, has been talking to top travel players and key innovators across the world about the next steps for a highly-competitive, low-margin industry.

Flying in different realities

The statistics are in and the US airline industry has posted its best operational performance in many moons.

HotelTravel.com’s new two-step check out make bookings a breeze

PHUKET, Thailand - HotelTravel.com continues to improve its customer experience by simplifying the website’s checkout process, making it possible to go from hotel selection to payment confirmation i

The airline shift continues

The results were predictable, but jarring nonetheless.

United Airlines hell, first-class style

For every United Airlines flight, United CEO Jeff Smisek offers a welcome video greeting to customers onboard. In that greeting, Smisek talks very highly of the company’s customer service efforts.

Research: Customer service most important consideration for air travelers

WASHINGTON, D.C. - This year's Airline Passenger Survey confirms that customer service is the most important consideration for air travel consumers.

Bad news for traveling golfers

New research from Purple Parking, which provides parking at UK’s Heathrow Airport, has revealed that many of the major airlines have hiked up the price of transporting golf equipment.

British Airways cabin crew to use iPads

HARMONDSWORTH, England - British Airways cabin crew are using the latest iPad model to bring a new dimension to customer service in the air.

New Zealand’s service training program “will miss target”

When Prime Minister John Key launched the KiaOraMai training program two years ago, it was touted as raising the skills of 10,000 service-industry workers in time for the Rugby World Cup.
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