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Delta Air Lines carried 15.5 million passengers in ‘record’ November 2018

Delta Air Lines today reported operating performance for November 2018. The company carried 15.5 million customers across its broad global network, a record for...

Delta to make investments in customer experience on transcontinental flights

ATLANTA, Georgia - Delta Air Lines is adding new elements to its transcontinental service, offering customers traveling between New York-JFK and Los Angeles, San Francisco and, soon, Seattle, more din

The ultimate customer experience: four key trends in the evolving online...

Tim Gunstone, EyeforTravel’s Managing Director, has been talking to top travel players and key innovators across the world about the next steps for a highly-competitive, low-margin industry.

Research: Southwest, AirTran top customer experience ratings

WABAN, Mass. - A new research report rates the customer experience of 206 large companies across 18 industries.

American Airlines unveils new suite of premium products on international flights

FORT WORTH, Texas - As part of its focus on continually improving the customer experience, American Airlines is introducing a new suite of premium class amenities.

Hoteliers increase investment in enhancing guest experience

DUBAI, UAE - You will see an increase in Information Technology (IT) spending within the hospitality industry, with guest experience cited as the top driver for investment.

American Airlines awards Kahului Airport for improved customer service

FORT WORTH, Texas - American Airlines and Aloha Contract Services (ACS) employees at Kahului Airport – Maui (OGG) celebrated a customer service victory this week as the airline announced the top fiv
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