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ATLANTA, Georgia - Delta Air Lines is adding new elements to its transcontinental service, offering customers traveling between New York-JFK and Los Angeles, San Francisco and, soon, Seattle, more din
Tim Gunstone, EyeforTravel’s Managing Director, has been talking to top travel players and key innovators across the world about the next steps for a highly-competitive, low-margin industry.
WABAN, Mass. - A new research report rates the customer experience of 206 large companies across 18 industries.
FORT WORTH, Texas - As part of its focus on continually improving the customer experience, American Airlines is introducing a new suite of premium class amenities.
DUBAI, UAE - You will see an increase in Information Technology (IT) spending within the hospitality industry, with guest experience cited as the top driver for investment.
FORT WORTH, Texas - American Airlines and Aloha Contract Services (ACS) employees at Kahului Airport – Maui (OGG) celebrated a customer service victory this week as the airline announced the top fiv