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Hilton and JetBlue join customer loyalty programs

The loyalty program for Hilton Worldwide's portfolio of hotel brands, Hilton HHonors, announced a new partnership with JetBlue Airways.

AA worker fired for responding to customer’s complaint

The worker, known only as “Mr X”, was responding to a blog post from a disgruntled customer, Dustin Curtis.

Meet Continental Airlines’ newest customer support expert, Alex

Great, I thought, just what the world needs - another virtual human who will not understand my question and send me off down the wrong road in my search for an answer.

United receives top honors for improvements in customer relations

CHICAGO, IL - An independent advisory panel made up of Six Sigma experts from several industries has recognized United for improvements it has made to how it responds to customers when their travel do