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FCM Ends 2018 on a High After Winning World’s Leading Travel...

FCM Travel Solutions, which has a presence in over 95 countries globally, is ending 2018 on a high after being named the World’s Leading Travel Management Company at the World Travel Awards for the eighth consecutive year.

United Reports November 2018 Operational Performance

United Airlines (UAL) today reported November 2018 operational results. UAL's November 2018 consolidated traffic (revenue passenger miles) increased 7.1 percent and consolidated capacity (available seat...

Hotel industry: Saying goodbye to 2018, ready for strong 2019

With the year coming to an end, Hotelbeds has prepared some testimonials about 2018, with insights about how the year has been for the...

MJet becomes first ACJ customer for Skywise

MJet GmbH of Austria has become the first ACJ319 operator to sign up for Skywise, enabling it to integrate its own operational, maintenance, and...

Israel: A vibrant market for hospitality investment

The inaugural Israel Hotel Investment Summit (IHIS) took place at the Hilton Tel Aviv in November 2018. Part of the International Hotel Investment Forum...

Airbus ready to roll out Pilot Cadet Training

Airbus and the French Civil Aviation University, ENAC, have obtained EASA certification for a co-developed Pilot Cadet Training Program that will be used by...

Alaska Railroad resumes services following earthquake

The Alaska Railroad will restore all regularly scheduled freight and passenger services beginning today, Tuesday, Dec. 4, following the 7.0-magnitude earthquake that struck Southcentral...

Profit slide continues for Middle East & North Africa hotels

Waning revenues and rising costs have conspired to hobble profit per room at hotels in the Middle East & North Africa, as GOPPAR in...

Embassy Suites Birmingham Alabama welcomes new General Manager

Hilton announced today the appointment of Jose M. Pereira as General Manager of Embassy Suites Birmingham Alabama, effective immediately. Pereira will lead the...

Delta Air Lines carried 15.5 million passengers in ‘record’ November 2018

Delta Air Lines today reported operating performance for November 2018. The company carried 15.5 million customers across its broad global network, a record for...

Hilton and JetBlue join customer loyalty programs

The loyalty program for Hilton Worldwide's portfolio of hotel brands, Hilton HHonors, announced a new partnership with JetBlue Airways.

AA worker fired for responding to customer’s complaint

The worker, known only as “Mr X”, was responding to a blog post from a disgruntled customer, Dustin Curtis.

Meet Continental Airlines’ newest customer support expert, Alex

Great, I thought, just what the world needs - another virtual human who will not understand my question and send me off down the wrong road in my search for an answer.

United receives top honors for improvements in customer relations

CHICAGO, IL - An independent advisory panel made up of Six Sigma experts from several industries has recognized United for improvements it has made to how it responds to customers when their travel do
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