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UK trails Asian markets in first-ever social media league

LONDON, England - The UK has come 27th in a new global league table that measures how often and how much consumers use social media platforms such as Twitter and Facebook.

Research: Customer service most important consideration for air travelers

WASHINGTON, D.C. - This year's Airline Passenger Survey confirms that customer service is the most important consideration for air travel consumers.

Brits browse holidays to banish winter blues

LONDON, England - It seems Brits just can't wait to get away from it all this year, with more consumers then ever going online to book or get inspiration for their holidays.

Australians, Canadians are the happiest customers in the world

LONDON, England - New Customer Satisfaction Index revealing most satisfied customers by country, based on 65 million consumers in 137 countries has been released.

Dragon Trail Wins 2010 CTW Chinese Tourists Welcoming Award in the...

BEIJING, China – For the seventh time, the “CTW Chinese Tourists Welcoming Award” winners, determined by an international jury of experts from inside and outside China, were presented with the a

Travel agents bid on trips posted by consumers

A new website, www.OfferMeaTrip.com, is attempting to develop a new way for travel agents to capture consumers who are planning a trip.

According to the annual Airline Quality Ratings airlines are doing a...

The annual Airline Quality Ratings were released today with some good news for consumers.

The connection between social media and online travel

It appears that the old addage, "the customer is always right," still rings true, at least in the world of social media.

US hotel industry’s situation unlikely to change soon

It is a buyer's market for hotel rooms in the United States, and the situation is not likely to change soon.

Flying ‘A La Carte’: Consumers dislike fees, but are willing to...

Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry, today released a new survey that, for the first time, captures sentiment around emerging airline

Strong first half 2008, indicates consumers are responding to cruising’s value...

Fort Lauderdale - The North American cruise industry’s economic impact in the United States grew by more than six percent in 2007, creating more than 350,000 jobs while generating $38 billion in tot