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Tag: complaints

Smart City Policy Group hosts first short-term rental regulations summit

mm Chief Assignment Editor- June 6, 2019

Smart City Policy Group will host a first-of-its-kind short-term rental regulations conference - Smart City Policy Summit - on August ... Read More

Lufthansa uses telemedicine on board its long-haul fleet

mm Chief Assignment Editor- June 5, 2019

As the first airline in the world to do so, Lufthansa has equipped all long–haul aircraft with the mobile ECG ... Read More

Ibiza Nightlife Association demands Night Mayor

Juergen T Steinmetz Juergen T Steinmetz- May 28, 2019

Ibiza's Nightlife Association (Ocio de Ibiza) demands the imposition of the “Night Mayor” figure on the Island. Said figure currently ... Read More

MGM Resort Las Vegas Visitor Warning: Don’t drink the Smart Water !

Juergen T Steinmetz Juergen T Steinmetz- May 5, 2019

MGM Hotels and Resorts are setting trends for Las Vegas biggest industry: The travel, tourism, and the gambling industry. When ... Read More

Diamond Resorts’ decision to lay off 78 workers at The Modern Honolulu hotel condemned by union

mm Chief Assignment Editor- May 3, 2019

UNITE HERE Local 5 condemns Diamond Resorts, a timeshare company headquartered in Las Vegas, after its decision to lay off ... Read More

“Foreign object” damaging wiring: Boeing whistleblowers report new issue with 737 Max

mm Chief Assignment Editor- April 29, 2019

The Federal Aviation Administration (FAA) is reportedly considering an entirely new angle on its investigation into Boeing’s 737 Max line ... Read More

Lufthansa makes dedicated staff look bad: The eTN Hero is Patricia Dzai of Swissport Johannesburg

Juergen T Steinmetz Juergen T Steinmetz- April 24, 2019

"My personal hero today is Ms. Patricia Dzai. Patricia works for Swissport in Johannesburg, South Africa," said eTN Publisher Juergen ... Read More

Ethiopian Airlines stops attempt to confuse Boeing Max 8 investigation

Juergen T Steinmetz Juergen T Steinmetz- March 22, 2019

Are larger powers or Boeing behind a report published by the Washington Post based on something that happened in 2015 ... Read More

Starbucks Hawaii: Rotten food from the garbage and warm leftover coffee

Juergen T Steinmetz Juergen T Steinmetz- March 20, 2019

Starbucks is not the only one to blame when human decency in America is under attack. Pearlridge Mall on the ... Read More

Sexually assaulted by hotel staff? TripAdvisor tells woman leave a review

editor editor- March 19, 2019

TripAdvisor is the largest travel site in the world, with 456 million people visiting the site every month to search ... Read More

National Limousine Association releases Passenger Bill of Rights

Juergen T Steinmetz Juergen T Steinmetz- February 26, 2019

The non-profit National Limousine Association (NLA), responsible for and dedicated to representing the interests of the private driver transportation industry, ... Read More

Why does the European Union Parliament condemn Zimbabwe again?

Juergen T Steinmetz Juergen T Steinmetz- February 14, 2019

The European Union yesterday renewed sanctions against Zimbabwe after condemning the chaotic situation of human right abuses in that Southern ... Read More

Russia’s northern region declares state of emergency over polar bear invasion

mm Chief Assignment Editor- February 11, 2019

Russia's Novaya Zemlya archipelago, located in the Arctic Ocean in the northern Arkhangelsk region, has declared a state of emergency ... Read More

Restaurant workers in Nepal consider strike

Juergen T Steinmetz Juergen T Steinmetz- February 4, 2019

Hotel and Restaurant Unions in Kathmandu, Nepal are demanding a rollback on a decision to delete a 10% service charge on ... Read More

250 United Airlines passengers taken hostage in freezing temperature by Canadian Authorities

Juergen T Steinmetz Juergen T Steinmetz- January 20, 2019

Are Americans are no longer welcome in Labrador, Canada? The Canadian Government has shown how a bureaucratic interpretation can create an ... Read More

East African regional airlines battle to take over the African skies

Apolinari Tairo - eTN Tanzania Apolinari Tairo - eTN Tanzania- January 19, 2019

East  African regional airlines are now fighting a winning and losing battle over the African skies which Kenya Airways, Ethiopian ... Read More

Japan buys small island for US jets’ landing practices

mm Chief Assignment Editor- January 10, 2019

Japan is spending $150 million to allow US Navy pilots practice aircraft carrier landings on a small Mageshima Island, but ... Read More

What Marriott told victims of massive security crime? Transcript of an email to hotel guests

Juergen T Steinmetz Juergen T Steinmetz- December 9, 2018

A massive database breach was reported by Marriott Hotels and Resorts at their Starwood brand on November 30. In the ... Read More

The 10 commandments of air travel

editor editor- December 7, 2018

Delays, cancellations and destroyed travel plans: 2018 has been one of the worst years in terms of flight disruptions. Read More

United Airlines’ Guam service so bad, attorney general gets involved

editor editor- November 8, 2015

In response to what they describe as chronic customer complaints of "subpar and declining flight services," the attorneys general of ... Read More

Hong Kong overwhelmed by flood of visitors from mainland China

editor editor- March 4, 2013

BEIJING, China - A senior Chinese government official on Saturday rebuffed growing complaints from Hong Kong that a flood of ... Read More

Malaysian Tourism Minister tells taxi drivers to shape up

editor editor- October 5, 2012

KUALA LUMPUR, Malaysia - The Tourism Ministry is urging taxi drivers to shape up and provide better services. Read More

Bali tourism screams bloody murder over soaring booze prices

editor editor- July 28, 2012

Bali's tourist industry has frequently lodged complaints over the rocketing price of alcoholic beverages, including wine, whiskey and beer sold ... Read More

Hong Kong: Chinese tourists grumble more

editor editor- July 23, 2011

The good news for Hong Kong's tourism industry is that visitor numbers this year have been steadily rising. Read More

Chinese visitor complaints in Hong Kong drop 70 percent

editor editor- February 23, 2011

The Travel Industry Council of Hong Kong said it received just 14 complaints from mainland tourists in January 2011, 70% ... Read More

DOT: Tarmac delays down, cancellations, complaints up

editor editor- September 14, 2010

NEW YORK - The number of tarmac delays among scheduled flights that exceeded three hours fell sharply in July from ... Read More

British Airways seeks info on cabin crew criticism of airline

editor editor- September 13, 2010

British Airways has asked call centre staff to collect complaints by passengers about cabin crew discussing strike action with customers ... Read More

New Orleans cancels “anti-British” tourism ad

editor editor- June 21, 2010

New Orleans tourism officials have canceled an advertisement that poked fun at the nationality of BP Plc, the company responsible ... Read More

NY residents: Enough of that tourist chopper noise already

editor editor- April 12, 2010

NEW YORK - Residents of some waterfront neighborhoods in New York are buzzing mad about the relocation of all tourist ... Read More

Thai Airways clarifies complaints about damages from airport closure

editor editor- December 10, 2009

The Corporate Communication Department of Thai Airways International Public Company Limited (THAI) provided clarification on the complaints about damages from ... Read More

VisitDenmark pulls “offensive” tourism ad

editor editor- September 16, 2009

COPENHAGEN — Denmark's tourism agency has removed an advertisement from YouTube after complaints that it promoted promiscuity in the liberal ... Read More

Colgan Air crash pilots complained about low pay, sickness

editor editor- July 28, 2009

WASHINGTON — A new cockpit voice recorder transcript shows the co-pilot in February's airline crash in upstate New York said ... Read More

Israeli tourism poster removed after hundreds of complaints

editor editor- May 23, 2009

LONDON — An Israeli tourism poster is being pulled from the London subway after the Syrian Embassy complained that the ... Read More

Airline passengers’ complaints on upswing

editor editor- January 15, 2009

Mike Tancredi hasn't recovered the Garmin GPS device that he says disappeared from a checked bag on a Spirit Airlines ... Read More

And the winners are…

editor editor- April 8, 2008

WASHINGTON — AirTran and Jet Blue have taken the top spots in a national survey of airline quality. They were ... Read More