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A massive database breach was reported by Marriott Hotels and Resorts at their Starwood brand on November 30. In the meantime, Marriott Security procedures had been in the global spotlight resulting in various legal and criminal actions taken by authorities around the world against the largest hotel chain in the world. A PR nightmare has been unfolding for Marriott resulting in making the brand speechless in avoiding responses to the media.
BEIJING, China - A senior Chinese government official on Saturday rebuffed growing complaints from Hong Kong that a flood of visitors from mainland China was overwhelming the tiny territory, saying it
KUALA LUMPUR, Malaysia - The Tourism Ministry is urging taxi drivers to shape up and provide better services.
Bali's tourist industry has frequently lodged complaints over the rocketing price of alcoholic beverages, including wine, whiskey and beer sold at hotels, restaurants and entertainment centers.
The Travel Industry Council of Hong Kong said it received just 14 complaints from mainland tourists in January 2011, 70% less than the 46 recorded in the same period of last year.
NEW YORK - The number of tarmac delays among scheduled flights that exceeded three hours fell sharply in July from a year ago while cancellations rose modestly, the Department of Transportation said M
British Airways has asked call centre staff to collect complaints by passengers about cabin crew discussing strike action with customers or making "adverse comments" about the airline.
What bugs you most about traveling?
NEW YORK - Residents of some waterfront neighborhoods in New York are buzzing mad about the relocation of all tourist helicopter flights in the city to a single location on Manhattan's southern tip.
The Corporate Communication Department of Thai Airways International Public Company Limited (THAI) provided clarification on the complaints about damages from the closing of the two city airports, Suv
WASHINGTON — A new cockpit voice recorder transcript shows the co-pilot in February's airline crash in upstate New York said she felt ill and would have liked to have skipped the flight.
LONDON — An Israeli tourism poster is being pulled from the London subway after the Syrian Embassy complained that the map on it appeared to show the Golan Heights and Palestinian territories within
ST. JOHN'S, N.L. - Anger with airline service in Newfoundland revved up a notch this week with a call from the mayor of St. John's for a public inquiry into Air Canada's service. Andy Wells says Transport Canada should investigate the airline after complaints from travellers caught in storms during the Christmas holidays about delayed flights and missing baggage.