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Southwest Airlines announces leadership changes

Southwest Airlines Co. announces several Leadership changes. Vice President Customer Support & Services Chris Wahlenmaier has announced his plans to retire. Wahlenmaier joined Southwest...

US Government Shut Down: What it means for Hawaii Tourism

The Hawaii Tourism Authority (HTA) has created a special Alert page on its website providing industry partners, visitors and residents with information and online resources about national parks, monuments and wildlife refuges in the Hawaiian Islands that could be affected by the partial federal government shutdown.

Visiting Oahu? Don’t rent a car, ride a Charley’s in...

The worst American States for visitors and locals to drive are Hawaii and California according to a 2018 survey by the "Bankrate Best States for Drivers Study. When traveling to the Aloha State of Hawaii forget about renting a car or taking an Uber, but think about riding a Charley's. 

Japanese Sign Language? Japan Airlines understands

Starting today, Japan Airlines JAL will offer video remote interpreting services at select customer service centers in Japan for customers using Japanese sign language. 

What Marriott told victims of massive security crime? Transcript of an...

A massive database breach was reported by Marriott Hotels and Resorts at their Starwood brand on November 30. In the meantime, Marriott Security procedures had been in the global spotlight resulting in various legal and criminal actions taken by authorities around the world against the largest hotel chain in the world. A PR nightmare has been unfolding for Marriott resulting in making the brand speechless in avoiding responses to the media.

Bahrain tourism opens tourist call center

MANAMA, Bahrain - As part of its efforts to provide better services and strengthen partnerships with the private sector, the Bahrain Ministry of Culture- Tourism Sector has launched its own call cente

Saint Lucia opens new tourist call center

CASTRIES, Saint Lucia - It is now so much easier to get questions about vacationing in Saint Lucia answered by trained professionals in the country.

Lufthansa, Austrian airlines to start joint call centre

After the successful merger of Austrian airlines with the Lufthansa Group and integration of sales and service network, the two airlines have decided to start a joint call centre for bookings and rese

United Airlines to disconnect foreign call complaint center

Last week United Airlines confirmed that, come April, it will disconnect the phone line to a foreign call center contracted to field customer complaints and compliments.

United Airlines to unplug number for complaints

United Airlines is dropping an Indian customer call center that took compliments or complaints after a flight, telling customers to send a letter or e-mail instead.
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