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A massive database breach was reported by Marriott Hotels and Resorts at their Starwood brand on November 30. In the meantime, Marriott Security procedures had been in the global spotlight resulting in various legal and criminal actions taken by authorities around the world against the largest hotel chain in the world. A PR nightmare has been unfolding for Marriott resulting in making the brand speechless in avoiding responses to the media.
After the successful merger of Austrian airlines with the Lufthansa Group and integration of sales and service network, the two airlines have decided to start a joint call centre for bookings and rese
Last week United Airlines confirmed that, come April, it will disconnect the phone line to a foreign call center contracted to field customer complaints and compliments.