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Apologizing can be good business

A number of years ago, a movie swept much of the world, its name was "Love Story." The movie's most famous line was "Love means never to have to say you're sorry." It is not the purpose of this month

R.O.A.R.: Lay blame where blame is due, but it’s not the...

For the past 6 months, most of us in the hotel industry have sat by watching the effect of Wall Street’s excesses, or the “AIG effect” impact the meetings industry.