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American, Continental, United spearhead rip-off spree

Airlines are charging up to $450 for baggage fees, a shock survey has revealed.

ASTA asks DOT to defer new baggage fee rules

In a filing submitted to the Department of Transportation (DOT) in response to its Enhancing Airline Passenger Protections final rule, ASTA has asked that the DOT defer the implementation of two rules

American Airlines loses bag, refuses $25 baggage fee refund, slapped with...

Danielle Covarrubias was understandably upset when she discovered that American Airlines had lost her suitcase, but she became really mad when the airline then refused to refund her $25 baggage fee.

Airline customer service close to nil, eTN poll reveals

LAS VEGAS (eTN) – A whopping 93 percent of the total 3197 respondents to an eTurboNews poll claim that airlines are under-performing in terms of customer service.