(TVLW) – Air Pacific managing director John Campbell has initiated an internal review of the airline.
Mr Campbell said the airline would review customer service, maintenance and airport handling.
He said they were doing everything within their power to resolve and prevent delays.
The airline has been plagued with delays in the past two weeks due to mechanical problems with aircraft.
Mr Campbell said a series of unrelated events had caused flight disruptions.
A team of Singapore Airlines specialist engineers arrived on Friday to rectify problems encountered with Air Pacifics Boeing 747s.
Air Pacific operates two Boeing 747 aircraft on lease from Singapore Airlines.
“They are here to undertake a thorough review of various faults that have occurred on the B747s over the last two weeks and of the spare parts support provided by their airline.”
Mr Campbell said that one of the causes of delays was the await for parts from Singapore.
Air Pacific will operate the leased Boeing 747s until 2011 when the new B787-9 Dreamliners arrive.
The B747 aircraft are 16 and 17 years old with an expected life of more than 30 years.
Close to 2000 passengers have been affected by the delays.