CHICAGO, IL – UAL Corporation, the holding company whose primary subsidiary is United Airlines, today announced the company achieved an operating goal for January, triggering a US$100 cash payout for all frontline employees in the first month of a new incentive plan.
United expects to lead all network carriers in January for on-time performance when the US Department of Transportation reports industry results in early March. In January, nearly 8 out of every 10 flights operated on time, pushing United ahead of all other network carriers. At the same time, United also exceeded its customer satisfaction goals.
“These results clearly demonstrate we ran a good airline in January, and the work of the entire United team to provide safe, on-time, courteous service is making a difference to our customers,” said John Tague, executive vice president and chief operating officer. “We are pleased to be able to provide a payout to our people in the first month of a new program and look forward to providing the performance our customers expect and meaningful rewards to our team for a job well done.”
United completed 98 percent of all its scheduled flights in January.
Tague said the efforts of United’s employees to drive higher on-time performance, combined with cleaner planes, contributed to the highest customer satisfaction scores the company has seen since it began an online survey of customers in April 2007. More than 8 out of 10 customers said they would recommend United to friends and acquaintances.
Under the company’s new cash incentive plan, a first-place DOT ranking among the major network carriers in on-time performance (Arrival: 14) performance means eligible represented employees will receive a monthly pretax payout of US$100. Achieving a second-place finish or meeting the company’s own operational goals results in a US$65 payout. The company expects to make the payments to employees later this month.