Deceptive and unfair air ticket pricing

Deceptive and unfair ticket pricing is now the no. 1 airline passenger complaint.

Deceptive and unfair air ticket pricing

Deceptive and unfair ticket pricing is now the no. 1 airline passenger complaint.

FlyersRights.org, the largest U.S. airline passenger organization, surveyed its 30,000+ members in late July and asked them to pick their three most important air travel issues. The top three are:

• Deceptive and Unfair Ticket Pricing and Advertising
• Delays, Scheduling and Customer Service
• Flight Safety, Security and Health Issues

Rounding out the top ten in rank order were- Tarmac Delays and Strandings, TSA Complaints, Shrinking Leg Room & Seat Size, Airline Mergers & Competition, Compensation for Excessive Flight Delays, Bumping or Oversales, and Airport Related Issues.

“For the first time, airline passengers now place deceptive and unfair ticket pricing and advertising as their top priority, said Paul Hudson, FlyersRights.org president, “with delays and customer service complaints being a close second.”

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FlyersRights.org was formed to support in 2006, when a Napa, California Realtor, Kate Hanni, was stranded with her husband and two children for 9 hours on the tarmac in Austin, Texas. The victim of a sexual assault just months before, Kate vowed never to be a victim again – and she fought back, vowing to organize other passengers to pass the long-stalled Airline Passengers’ Bill of Rights.

Continued Hudson. “In the next 10 days the CEO of each major airline will receive specific requests for needed changes, hopefully making filing formal complaints or engaging in lengthy rulemaking, legislative efforts or litigation less necessary. We will report their responses in September.”

For full details and representative passenger comments, see August 6 and July newsletters at www.FlyersRights.org .

While not a scientific random survey of passengers, these results give a snapshot of current passenger priorities, and provide both airlines and their regulators with important guide posts.

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