Airlines provide information after blaze at Jomo Kenyatta International Airport

A statement just made in Nairobi indicates that cargo operations at the cargo terminal and domestic flight, operating in and out of Unit 3, will resume later today, covering Mombasa, Malindi, Eldoret,

Airlines provide information after blaze at Jomo Kenyatta International Airport

A statement just made in Nairobi indicates that cargo operations at the cargo terminal and domestic flight, operating in and out of Unit 3, will resume later today, covering Mombasa, Malindi, Eldoret, and Kisumu.

However, due to the total destruction of the arrival area, which also housed customs and immigration services, international arrivals will only resume once the logistics have been put into place to process arriving passengers through the digital/electronic data capture systems of immigration and customs inspections and inbound baggage screening have been restored.

The following airlines have provided updates:

Kenya Airways

Kenya Airways wishes to again advise and assure the public, its customers and stakeholders that following the fire incident at the Jomo Kenyatta International Airport (JKIA) Nairobi, all Kenya Airways passengers and staff are safe and sound.

Kenya Airways management is working closely with The Kenya Airports Authority management and senior government authorities to see how we can resume some operations at the earliest convenience.

Please note that no flights are expected to arrive or depart from JKIA until further notice. All other flights that were expected into JKIA have been diverted to Moi International Airport- Mombasa.

We further wish to share the following flight information as indicated below:

Flights diverted from Nairobi to Mombasa:

Diverted flights Origin Airport of Diversion Customers onboard
KQ311 Dubai MOMBASA 220
KQ117 Amsterdam MOMBASA 312
KQ331 Jeddah MOMBASA 110
KQ203 Bombay MOMBASA 229

Flights that have safely landed at JKIA and passengers cleared from the airport premises:

Flight Number Origin Customers onboard

KQ765 JOBURG 100
KQ221 DELHI 67
KQ101 LONDON 312

All our transiting guests are being taken care of and have been checked into hotels in Nairobi.

Any customers who require a change of reservation or an update on their connecting flights are kindly advised to contact the Kenya Airways contact center or visit any of our Kenya Airways sales offices worldwide.

Our guests in Mombasa have been given the option of coming to Nairobi by road. About two hundred of the guests are already on the road to Nairobi.

We will in due course advice on Eldoret and Kisumu as we get more clarity from the ground.

Further updates on the situation will be provided in another two hours. Please bear with us as we provide regular guidance on the situation.

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For more information please contact the Kenya Airways contact center on: Tel: +254 711024747, +254 734104747 or +254 020 6424747

Twitter handle: – @KenyaAirways

South African Airways

SAA cancels flights between Johannesburg and Nairobi due to closure of Jomo Kenyatta International Airport

South African Airways (SAA) has cancelled flights between Johannesburg and Nairobi for today (07 August 2013) and will update on the status of flights tomorrow (8 August) and beyond.

SAA’s Country Head for Australasia, Tim Clyde-Smith said passengers from Australia and New Zealand could face delays and re-scheduling issues as a result of the flight cancellations.

“We’re conscious that a number of passengers travelling through to East Africa will be affected and we are working with our head office in Johannesburg and with our travel trade partners to both advise on the delays and re-schedule travel when and where possible,” Tim said.

Tim said that a fire broke out at Jomo Kenyatta International Airport in the early hours of August 7, resulting in the Kenyan authorities halting all flight operations to and from that airport. “Based on this, SAA cancelled both scheduled flights on that route for the day. This means flight SA184 from Johannesburg to Nairobi and flight SA185 from Nairobi to Johannesburg were cancelled,” he said.

“While all efforts to resume operations are being made by the Kenyan authorities, it is still early for an indication as to when operations will resume,” he said.

South African Airways has put a recovery plan in place to minimize the impact of the inconvenience to its customers. This will be activated as soon as advice has been received that the airport has resumed its operations. SAA advises passengers wishing to cancel or reschedule their flights to take note of the following conditions:

• All customers with SAA tickets affected by the Nairobi flight cancellations will be offered the following assistance either via our call centers, ticket offices or through their travel agent:
• Rebooking on the next available flight (same cabin/booking class) is subject to space;
• All date and flight change fees will be waived;
• This will apply to SAA tickets only and not on any other airline tickets;
• The offer must be taken up and tickets re-issued through an SAA office by 12 August 2013;
• If moving travel to a later date, all travel must commence on/before 21 August 2013.

“We will communicate any updates to passengers, our trade partners and the general public as and when the situation becomes clearer,” Tim concluded.

Note for editor: SAA has daily non-stop flights between Sydney and Perth to Johannesburg, with direct connections to the largest network in Africa including 26 destinations on the continent. SAA is the most awarded airline in Africa with recognition and achievements from major airline and travel industry bodies and from recognized passenger and industry surveys. SAA is a member of STAR, the world’s largest airline alliance which offers more than 21,500 daily flights to 1,356 airports in 194 countries.

For more information on SAA flights and reservations, please call 1300 435 972 or see

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