Maldivian, the leading domestic carrier of the Maldives, owned and operated by Island Aviation Services Ltd., has migrated to Mercator’s Airline Reservation (MARS) and Airport Control (MACS) passenger services solutions.
The national flag carrier of the Maldives will also use Mercator’s Internet Booking Engine, a vital tool in supporting channel sales and enabling growth as the carrier aspires to move towards becoming a full service carrier.
“Mercator’s Passenger Services Solution (PSS) supports the operations of many airlines across the globe and we are confident that our new mutually beneficial partnership with Maldivian will support the airline’s daily operations. We look forward to working together and supporting Maldivian as it moves through the different phases of growth,” said Mukund Srinivasan, Mercator’s Vice President.
Maldivian, which operates daily domestic flights, continues to expand its network, adding Chennai in India; and Dhaka in Bangladesh late last year. The partnership with Mercator will enable the carrier to streamline and automate processes, towards the attainment of greater levels of operational efficiency.
Mercator’s technology will support the carrier’s existing daily operations including the management of customer check-in and departure and its future operations as it seeks to establish interline partners and grow its network. The passenger services solution also opens the doors to global distribution systems (GDS), enabling Maldivian to utilize industry standard fares. This in turn will lead to a heightened level of service and passenger experience for its 500,000 plus passengers boarded per annum.
“This is a positive step forward for Maldivian as we aspire to add new destinations and to undertake new interline agreements with other airlines as part of our expansion plans,” said Abdul Haris, Maldivian Managing Director. “We chose Mercator because we believe its IT solutions will enable us to provide our passengers with an overall better experience. Customer satisfaction with our product is the base from which our growth will be derived,” he added.
About Mercator
Mercator, part of the Emirates Group, is a provider of business technology solutions and services to the global airline industry. With offices in Dubai and Bangkok, Mercator powers the IT systems of 130 plus airlines in 80 countries across six continents. Mercator’s clients include award-winning carriers, hybrid and low-cost, regional, national and international airlines. Founded in 1995, Mercator was created to support Emirates Airline and dnata. Mercator’s aviation heritage allows unequalled insight into what is required to ensure smooth processes to maximize airline profits.
Mercator’s teams of IT professionals developed an extensive portfolio of Safety, Passenger, Cargo, CRM and Finance solutions, testing them in the real world to help get passengers and cargo to their destinations – safely and on time.
www.mercator.com
About Island Aviation Ltd.
Maldivian is owned and operated by Island Aviation Services Ltd and is the leading domestic carrier of the Maldives. Graduating from its role as the dominant domestic carrier in the country; Maldivian commenced its first regional operations on 25th January 2008 with the first flight to Trivandrum, India. Today, Maldivian the nation’s carrier operates daily frequent flights to 6 domestic airports in the country and operate daily flights to Trivandrum. A 7th domestic route was added to the domestic network in October with the opening of Dharavandhoo Airport in Baa Atoll and furthermore, the national carrier also added 3 more destinations to its regional network by commencing flights to Mumbai, Chennai – India and Dhaka – Bangladesh effective 15th November 2012.
The carrier was formally known as Island Aviation and was re-branded in August 2008. The main reason for re-branding was to establish a brand in order to further distinguish the airline in the existing markets and to give the airline a name that reflected its origins – the Maldives and its people.
www.maldivian.aero
WHAT TO TAKE AWAY FROM THIS ARTICLE:
- The main reason for re-branding was to establish a brand in order to further distinguish the airline in the existing markets and to give the airline a name that reflected its origins –.
- A 7th domestic route was added to the domestic network in October with the opening of Dharavandhoo Airport in Baa Atoll and furthermore, the national carrier also added 3 more destinations to its regional network by commencing flights to Mumbai, Chennai –.
- The national flag carrier of the Maldives will also use Mercator's Internet Booking Engine, a vital tool in supporting channel sales and enabling growth as the carrier aspires to move towards becoming a full service carrier.
