SEATTLE, Wash. – FlightStats.com has named Alaska Airlines the No. 1 on-time major carrier in North America for the third year in a row. Alaska’s average on-time rate for 2012 was 87.26. The average on-time performance was 79.62 percent among North American carriers.
“This award is a credit to the more than 12,000 Alaska Airlines and Horizon Air employees who continue to meet our core promise to customers of getting them to their destination safely and on time,” said Ben Minicucci, Alaska Airlines’ chief operating officer and executive vice president. “Winning this award for the third time is a credit to the caliber of our employees and their relentless focus on robust operational processes, all while keeping safety and customer service at the forefront of everything we do.”
FlightStats’ on-time rate for Alaska Airlines differs from the Department of Transportation number of 87.52 percent because it relies on more sources for information.
“Alaska airlines has won the FlightStats On-time Performance Service Award for three years in a row in the North America Major category,” said FlightStats’ President Jeff Kennedy. “It is truly a testament to their ongoing commitment of providing exceptional service to their customers.”
Alaska Airlines operated 160,679 flights in 2012.
WHAT TO TAKE AWAY FROM THIS ARTICLE:
- “Winning this award for the third time is a credit to the caliber of our employees and their relentless focus on robust operational processes, all while keeping safety and customer service at the forefront of everything we do.
- “Alaska airlines has won the FlightStats On-time Performance Service Award for three years in a row in the North America Major category,”.
- “This award is a credit to the more than 12,000 Alaska Airlines and Horizon Air employees who continue to meet our core promise to customers of getting them to their destination safely and on time,”.
