DENVER, CO – Frontier Airlines today announced a new customer-friendly change to its policy regarding same-day confirmed flights. Customers who wish to change to a different flight on the same day of travel will receive a confirmed seat, if available, for a flat fee of $75. Previously, customers were charged the fare difference between the original fare and the current price of the new flight, which in most cases resulted in a fee higher than $75.
“We received incredibly valuable feedback from our customers about the current policy and, with that, decided to make some changes,” said Sean Menke, Frontier president and CEO. “We realize how important it is for our customers to have the flexibility to change their flight on the same day of travel. This new flat fee should make same-day confirmed changes convenient and accessible to any customer who needs it.”
Same-day schedule changes can only be made at the airport on the scheduled day of travel. Any changes made in advance will be assessed a $150 change fee plus the difference, if any, between the original fare and the current price of the new flight.