Virgin America appoints new VP of Airports & Guest Services
SAN FRANCISCO, Calif. - Virgin America, the award-winning domestic airline, today announces the appointment of Jim Davis as the Company's new Vice President of Airports and Guest Services.
SAN FRANCISCO, Calif. – Virgin America, the award-winning domestic airline, today announces the appointment of Jim Davis as the Company’s new Vice President of Airports and Guest Services. With an impressive depth and breadth of experience in the airline industry that includes more than 25 years at Hawaiian Airlines, the former Northwest Airlines and Delta Air Lines, Davis will lead a critical function for Virgin America as the young airline continues its growth into new markets across North America and welcomes thousands of new guests onboard its planes.
“As one of the only airlines in the U.S. domestic industry fueling growth and adding new routes, we’re pleased to bring onboard someone with Jim’s experience in both the guest service and airports operation realms,” said Virgin America President and CEO David Cush. “Virgin America is known for its guest-focused approach to the flight experience – including its unique airport spaces and award-winning guest care. Jim’s extensive experience will be critical as Virgin America continues to grow and win the loyalty of new guests.”
A seasoned airline industry veteran, Davis comes to Virgin America from Hawaiian Airlines, where he served as Vice President of Airport Customer Service. At Hawaiian Airlines, Davis had responsibility for 1,600 employees worldwide and oversaw the airline’s award-winning customer service portfolio and all of its airport operations division. Prior to joining Hawaiian, Jim worked for more than twenty-five years for Republic Airlines, Northwest Airlines and then Delta Air Lines – most recently, he was the General Manager of Airport Customer Service ramp operations at Delta’s Minneapolis-St. Paul International Airport (MSP) hub, where he supervised 550 employees and 300 daily flights.
Before transitioning to the Guest Services and Airport Operations functions at Northwest in 2005, Davis worked his way up through the ranks at Republic and Northwest in multiple technical operations roles. He began his career in aviation in 1986 as a maintenance technician.
Davis holds a Bachelor’s Degree in Finance from Northeastern Illinois University and an MBA from the University of Chicago. Davis will relocate to the San Francisco Bay Area from Honolulu, Hawaii. He will report to Cush and be based at Virgin America’s Burlingame, California headquarters.