DENVER, CO (August 21, 2008) – Frontier Airlines today announced changes to its EarlyReturns mileage program, including new mileage redemption levels and fee structures. The changes will be effective September 15, 2008. These changes are a necessary step in the continuing battle against high fuel costs. E-mails detailing the fee and mileage changes will be sent to all EarlyReturns members this week.
“We have always been incredibly proud of our EarlyReturns program, which offers one of the lowest redemption levels in the industry,” said Frontier vice president of Marketing, Sales and Distribution, Jim Young. “Unfortunately, with oil still nearly 50% higher than just six months ago, we had to review the current structure and revise elements that will afford our ability to remain both customer friendly and cost conscious. Even with the new fees and redemption levels, we still offer one of the most competitive programs in the industry.”
Starting September 15, 2008, Frontier is adding a $25 non-refundable redemption fee per ticket on EarlyReturns award tickets. Award tickets purchased within 14 days of travel will be charged a $75 non-refundable expedite fee per ticket. Both fees are waived for EarlyReturns Summit members. The $75 expedite fee will also be waived for PLUS redemptions (Ascent & Summit elite members only) and all redemptions booked via Weekend Web Fares. Additionally, any award ticket changes or cancellations resulting in a redeposit of miles will be subject to a $75 change fee. This change fee is also waived for Summit members.
The mileage redemption level for a domestic roundtrip ticket will be increasing from 15,000 to 20,000 miles. All other mileage redemption levels will increase by 5,000 to 10,000 miles.
In advance of the fee and mileage redemption changes, Frontier is launching a sale on EarlyReturns miles via the “Buy Miles” tool on their Web site. Between August 18 and September 30, 2008, EarlyReturns miles can be purchased at nearly a 30% discount. Members can top off their accounts and, subject to availability, redeem for award travel prior to the increase in redemption levels on September 15.