One World Hotel Petaling Jaya is proud to announce that it is now officially a 5-Star hotel as certified by the Ministry of Tourism, Malaysia in June this year.
“We are proud that we are able to make a big leap forward in achieving our hotel’s vision, that is to be the preferred 5-star business-class hotel in Malaysia and a testimony of our continued commitment to provide guests with excellent service and quality standards, complemented by grandeur, elegance and unequalled amenities and facilities,” said Mr. Ho Hoy Sum, the hotel’s general manager. “We are confident that we will be able to maintain the standards of service and products that are in line with the 5-star guidelines set by the Ministry. Moreover, we are committed to providing personalized service that exceeds expectations to all our guests. Since the hotel started operations in June 2007, we have received positive feedback in terms of service and facilities from our guests both local and international,” added Mr. Ho.
As part of the One World Hotel’s numerous guest initiatives program and in
providing guests a one-stop solution for all their needs and assistance, the hotel provides a unique service that is the ONE Service. Guests just need to touch the ONE Service button on the guestrooms’ telephones, and this saves them the hassle of calling individual departments such as housekeeping, food and beverage or maintenance for requests and services. The ONE Service staff will be on hand to handle all requests in a timely manner.
“Apart from the hotel’s excellent facilities for conventions and meetings, well-designed and spacious guestrooms, as well as various food and beverage outlets, it is the staff’s commitment to excellence and consistency in standards that has earned us the 5-star rating. With this official 5-star accolade by the Ministry, it will definitely motivate our staff further in providing only the best to our guests,” added Mr. Ho.