Delta Air Lines Inc. is offering rebates on its $25 second-checked-bag fee to some customers after receiving comments about how the fee was implemented.
Most carriers when enacting the fee earlier this year said it would apply on tickets purchased after a certain date. But when Delta announced its fee April 9, it was applicable on tickets bought before that date, as long as the flight was after May 4. The airline is now making an exception for fliers to seek rebates if they bought tickets before April 9 and have been assessed the fee.
Delta spokesman Kent Landers said the carrier “heard from enough customers that we decided this was the right thing to do. Since it was a new fee, we want to give people the benefit of the doubt.”
Mr. Landers noted the fee became effective the day it was announced because such a move is mandated by Delta’s contract of carriage, or the terms and conditions of travel that each airline must get approved by the federal government. He added that it is unknown how many people could be eligible for the rebate.