Ascott opens global hospitality training center in Singapore


Singapore – The Ascott Group (Ascott) today officially opened a new global hospitality training center in Singapore called Ascott Centre for Excellence (ACE). The event was officiated by Dr. Ng Eng Hen, minister for Education and second minister for Defense.

ACE trains Ascott’s 5,000 employees located in Asia Pacific, Europe and the Gulf region to support its global expansion. Besides Ascott’s proprietary programs, ACE is the only training center in Singapore to offer the Workforce Development Agency’s (WDA) full range of Hotel and Accommodation Services programs. This full range of hospitality programs will be opened to the Singapore public, making Ascott the first and only company to do so.

The programs will be available beginning in October of this year, and they range from Certificate and Advance Certificate to Diploma level. In addition, Ascott has signed a Memorandum of Understanding with Nanyang Business School to offer management trainee programs and internships to its Tourism and Hospitality Management students.

Ms. Jennie Chua, Ascott’s president and CEO said, “Ascott is the only serviced residence company to have a dedicated training center of its kind. About eight years ago, when we set up our training institute, our courses were mainly on basic operational skills. We have since come a long way; the modern, well-equipped learning facilities at ACE are now 100 times larger compared to the modest training space we used to have. Moving forward, we will focus on equipping our employees with competencies and skills relevant for the future. Besides developing our people, by opening our training programs to the public, we will do our part to groom talent for the hospitality industry.”

She added, “By providing students with real work experience and learning opportunities, we hope to raise awareness of hospitality as an attractive career among the younger generation. These students will gain insights into the challenges and rewards of the hospitality industry.”

ACE has about 50 full-time and part-time trainers in 22 countries across Asia Pacific, Europe and the Gulf region. Of these trainers, about 30 are based overseas. ACE’s facilities in Singapore cover about 12,000 square meters of indoor and outdoor learning space. There are 15 training rooms including seminar rooms, a computer training lab, breakout rooms, a video-conferencing room and resource room, as well as open space for interactive and outdoor learning. ACE’s training programs cover operations, customer relations, team bonding, and leadership and supervisory skills.