MONTREAL, Canada – Air Canada has been voted the Best Airline in North America by the readers of Global Traveler magazine in an international survey of business travelers.
“We are pleased to receive this endorsement from our customers who travel most frequently and are therefore best-placed to compare Air Canada’s products and services with those of our North American peers. Winning the loyalty of premium customers is a priority for all carriers and clearly our renewed focus on service and the investments we have made in on-board, airport and on-line improvements are appealing to travelers. Given that so many business travelers connect through our major hub in Toronto, this award is also an acknowledgement that we are successfully building Lester B. Pearson International Airport into a North American gateway by making connections easy. Most importantly, however, this award reflects the efforts of Air Canada’s 26,000 employees and their dedication to providing a superior travel experience to our customers,” said Ben Smith, Executive Vice President and Chief Commercial Officer at Air Canada.
The Global Traveler Tested Reader Survey awards are based on the responses of more than 36,000 readers of Global Traveler magazine. Global Traveler readers are frequent premium travelers who average 32 round-trip flights a year, with 78 per cent traveling in first or business class regularly.
Air Canada has renewed its international and North American fleets with new Boeing 777 and Embraer aircraft. Air Canada has also refurbished its existing fleet to offer all customers personal entertainment systems at each seat, fleet-wide on North American and international routes. Fleet-wide amenities include digital in-seat monitors with touch-screen controls offering hundreds of hours of audio and video on-demand programming, standard in-seat power within reach of every customer, lie-flat beds in Executive First suites, Air Canada’s international business class service, and the ability to collect and redeem Aeroplan miles.
In addition, Air Canada customers benefit from a simplified airport experience for connecting between U.S.-Canada transborder flights and either domestic Canada or international overseas flights world wide, via new facilities all under one roof at its main Toronto hub.