(eTN) – The just concluded annual general meeting of the Rwanda Hotel and Restaurant Association has elected Mr. Dennis Karera as the new chairperson. Upon his election, Mr. Karera emphasized the need to improve training and skills among staff to offer better services across the hospitality industry in Rwanda, while also calling on smaller, more localized associations to join hands with the main national body for wider reach and greater ability to shape the sector’s future.
It was also mentioned that discussions were underway to make membership in the association a criteria for obtaining relevant business licenses from local and central government, so that the association could represent and speak for all hotels, lodges, inns, restaurants, and bar owners and fight for their cause.
Tourism is a key pillar of Rwanda’s national economy, and the hospitality sector in particular has been the focus of increased training and standardization, in line with the East African Community’s guidelines for grading and classification of hotels and related service providers. Here, the Rwanda Development Board’s Tourism and Conservation division was leading the way to offer training to owners and staff to improve client satisfaction and generate repeat business.