FORT WORTH, Texas – American Airlines today introduced the first Flagship Check-in experience at Los Angeles International Airport (LAX). The new check-in process option expands American’s commitment to differentiate and customize the travel experience for its high-value customers.
Customers who are eligible for Flagship Check-in include ConciergeKey(SM) members and customers of American’s Five Star Service – a personal one-on-one airport assistance program, on the day of travel. Also included are First Class customers departing LAX onboard an American Airlines three-class transcontinental or three-class international aircraft.
“American continues to deliver the ideal travel experience for our high-value customers,” said Virasb Vahidi, American’s Chief Commercial Officer. “Flagship Check-in provides the exclusivity and seamless service that our high-end customers value, and we believe this unique service best aligns with their travel desires.”
The LAX Flagship Check-in experience is located in the east lobby with exclusive curbside access leading to a private facility. There, customers are greeted by customer service representatives who can personally assist with individual travel requirements, including check-in and baggage check, seat or itinerary changes and connecting flight information. To further expedite the travel process, customers receive immediate access to a designated separate security line, offering easy access through security checkpoints. Flagship Check-in is available to eligible customers between 4 a.m. to 1 a.m. daily.
Los Angeles International Airport is the first airport where American offers this premium service, which will be available at additional airports in 2012.
In addition to the new Flagship Check-in, American continues to deliver a differentiated, modern customer experience with a distinct focus on best delivering what high-value customers value most – world class products and services, including new menu items, enhanced premium cabin amenities and upcoming aircraft deliveries.