Warning: Lufthansa is suing passengers trying to collect more for already completed flights

Warning: Lufthansa is suing passengers trying to collect more for already completed flights

Airlines are upset about playing games with their customers, specially when they’re not always succeeding sucking more money from a passenger. Lufthansa German Airline is no exception. How much sense does it make to fly from A to C via B and pay 25% less than flying from A to B? Many airlines make big calculating their tariffs exactly like this.

The aviation business knows such a scenario as hidden city fares. Kayak calls it “hacker fares,” but in reality, airlines try to extort their customers. Hidden cities are against any common sense logic. Now Lufthansa is getting upset at their passengers for using the hidden city reality to save money.

For example, a one-way ticket from Cairo via Frankfurt to San Francisco is $670 on Lufthansa, flying from Frankfurt alone is more than $2500. A ticket from Honolulu via Chicago with a stop allowed to Winnipeg costs 30% less than a ticket to Chicago alone.

German airline Lufthansa is now taking passengers to court if they took advantage of the hidden city ticketing trick.

A Lufthansa customer was supposed to fly from Seattle to Frankfurt and then to Oslo – but he failed to show for his Frankfurt to Oslo flight. Instead, he flew to Berlin on a separate ticket saving himself €2,112. The airline wants the passenger to recompense them for the “tariff abuse.”

Most airlines have experienced hidden city ticketing on their flights, however, according to reports, Lufthansa is taking a stand because the airlines claim it’s hit harder than most other airlines by the practice. Going to court in Germany is becoming a practice abused by many.

In November a Spanish court ruled that Iberia passengers could not be punished for hidden city ticketing.


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Author: Juergen T Steinmetz

Juergen Thomas Steinmetz has continuously worked in the travel and tourism industry since he was a teenager in Germany (1979), beginning as a travel agent up through today as a publisher of eTurboNews (eTN), one of the world’s most influential and most-read travel and tourism publications. He is also Chairman of ICTP. His experiences include working and collaborating with various national tourism offices and non-governmental organizations, as well as private and non-profit organizations, and in planning, implementing, and quality control of a range of travel and tourism-related activities and programs, including tourism policies and legislation. His major strengths include a vast knowledge of travel and tourism from the point of view of a successful private enterprise owner, superb networking skills, strong leadership, excellent communication skills, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, and advisory skills in both political and non-political arenas with respect to tourism programs, policies, and legislation. He has a thorough knowledge of current industry practices and trends and is a computer and Internet junkie.

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