Vail Resorts, Inc. announced today that Doug Lovell was promoted to chief operating officer and vice president of Keystone Resort, effective immediately. Lovell will oversee all operations for the resort and will report directly to Blaise Carrig, co-president of the company’s Mountain Division.
“Doug brings more than 15 years of mountain operations and guest services experience from within our company to Keystone. As head of Keystone’s mountain operations for the past three years, Doug has been instrumental in overseeing major capital improvements such as the installation of the new River Run Gondola and skier services facility and significantly improving upon the guest experience as evidenced in the record guest satisfaction scores Keystone has enjoyed during the past several years. I am confident that with Doug’s leadership, we will continue to drive performance and growth for Keystone Resort,” said Carrig.
Since 2008, Lovell has been vice president of mountain operations for Keystone, responsible for the resort’s operation programs including grooming, guest service, lifts, ski patrol, snowmaking, snow cat, and terrain parks, as well as the base area operations. He moved over to Keystone from Beaver Creek in 2007 to become director of mountain operations.
Prior to his positions at Keystone, Lovell had been the director of mountain operations for Beaver Creek since 2005. During his tenure at Beaver Creek, Lovell and his team were instrumental in developing safety and guest services programs that were lauded as among the best in the ski and snowboard industry by the National Ski Areas Association.
Lovell started at Beaver Creek in 1994 and held various operations positions ranging from snowmaker controller, ski patroller, and guest services supervisor before being promoted to mountain operations manager at the resort. Prior to joining Beaver Creek, Lovell worked in marketing, sales, and also financial planning in Denver, Boston, and Loveland, Texas. He holds a bachelor’s degree from the University of Nebraska and a master’s of business from the University of Colorado.