How Emirates gets a handle on aircraft turnaround in Dubai?

Delays in aircraft turnaround in DXB has to be kept under control. A new innovative application built in-house by Emirates called the Hub Monitor is invented to ensure this.

How Emirates gets a handle on aircraft turnaround in Dubai?

Dubai is a major transit point. Most passengers flying through Dubai Airport are passengers on Emirates.

Delays in aircraft turnaround in DXB has to be kept under control. A new innovative application built in-house by Emirates called the Hub Monitor is invented to ensure this.

Hub Monitor is being used by Emirates’ operational staff in Dubai to share and monitor real time information on the various activities that are carried out to prepare an aircraft for departure. Through its monitoring and proactive alerting system, the application helps avoid delays and improve on-time performance ultimately leading to a better passenger experience.

Adel Al Redha, Emirates Executive Vice President and Chief Operations Officer said: “The Hub Monitor application is a unique and innovative tool developed in line with our vision to continuously re-examine our processes and introduce smart and more efficient means to improve our operations resulting in better passenger experience. Our Operations team in coordination with IT have led the development of the hub monitoring system in a record time of five months, building on an existing solution that was already developed by Emirates Engineering. The team examining the various functions of Hub Monitor in real time are working to roll out further modules and the next module will be implemented later this month.”

Emirates Aircraft Turnaround in Dubai

Emirates is the world’s largest international airline operating a fleet of 270 modern all wide-body fleet of Airbus A380 and Boeing 777 aircraft.  Every day around 255 Emirates flights depart from Dubai to destinations across six continents. Flights range in duration from less than an hour to over 17 hours. In order to avoid flight delays and inconvenience to passengers, it is critically important to efficiently turnaround the aircraft arriving in Dubai and prepare them for their next departure without compromising on quality or safety.

It currently takes about 105 minutes to turnaround the Emirates A380, the world’s largest commercial passenger jet, and about 90 minutes to prepare the Boeing 777 aircraft for departure at Emirates’ hub in Dubai.

There are a number of activities involved in the aircraft turnaround process. Some of these include a complete cleaning of aircraft interiors, water and toilet servicing, flight catering and loading meals for passengers, servicing the aircraft Auxiliary Power Unit (APU), refuelling the aircraft, maintenance checks, and loading passenger luggage and cargo. A delay in any one of these activities can have a cumulative impact on operations.

Hub Monitor


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With Hub Monitor, cross-functional teams from departments including Engineering, Network Control, Airport Services, Flight Operations, and dnata Operations keep track of the turnaround activities on a real time basis. The application also triggers alerts to operational staff when there is a delay or deviation to any above or below wing activity against a pre-set Precision Timing Schedule (PTS). These pre-emptive alerts allow Emirates’ teams to identify and resolve the root cause of any potential delays. In fact, Hub Monitor has already demonstrated its potential, versatility and scalability and has been chosen as the platform for some of Emirates’ key internal initiatives on disruption and fulfilment.

Hub Monitor integrates data coming in from a number of internal platforms and real-time aircraft downlinks. It then provides the consolidated data through a single view interface to relevant internal stakeholders. Hub Monitor is also mobile enabled, meaning staff deployed on the aircraft, ramp and in other remote areas can also easily access the information.

The application provides information on all Emirates’ aircraft in Dubai, allowing teams the ability to proactively recalibrate and plan their activities to minimise the impact of any unavoidable or unforeseen delays. Initial results since the application was deployed in August indicate that Hub Monitor has the potential to bring about a significant delay reduction at Emirates’ Dubai hub every year.

Author: Juergen T Steinmetz

Juergen Thomas Steinmetz has continuously worked in the travel and tourism industry since he was a teenager in Germany (1979), beginning as a travel agent up through today as a publisher of eTurboNews (eTN), one of the world’s most influential and most-read travel and tourism publications. He is also Chairman of ICTP. His experiences include working and collaborating with various national tourism offices and non-governmental organizations, as well as private and non-profit organizations, and in planning, implementing, and quality control of a range of travel and tourism-related activities and programs, including tourism policies and legislation. His major strengths include a vast knowledge of travel and tourism from the point of view of a successful private enterprise owner, superb networking skills, strong leadership, excellent communication skills, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, and advisory skills in both political and non-political arenas with respect to tourism programs, policies, and legislation. He has a thorough knowledge of current industry practices and trends and is a computer and Internet junkie.

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