The hotel, which is part of the Emaar Hospitality Group’s Address Hotels and Resorts brand, has long been one of the emirate’s most popular options for travellers, but it hasn’t been fully operational since New Year’s Eve 2016 when an electrical short circuit set the 63-story tower ablaze, leaving 15 people injured.
In June 2018 the hotel had a soft reopening and said on its website: Address Dubai Mall is a statement in style. Elegant and chic, this glamorous hotel offers guests a unique blend of traditional Arab hospitality in the most contemporary and cosmopolitan environment. Located at the heart of trendy Downtown Burj Dubai, overlooking the world’s tallest tower, Burj Dubai, and attached to the Dubai Mall, one of the largest shopping and entertainment destinations in the world, Address Dubai Mall is always in vogue.
Many comments on Tripadvisor echo this evaluation, but there is repeat criticism of the reception staff being difficult.
Today Address Dubai Mall welcomes visitors in a new look and sparkle. Emaar Hospitality Group, the hospitality and leisure business of global developer Emaar Properties, has boldly reimagined the hotel, an exceptional and exclusive city shopping retreat in The Dubai Mall.
With nearly 97 per cent of Dubai tourists visiting The Dubai Mall, it is no surprise it has earned the title of the world’s most visited destination. Visitors to the mall, located in the heart of Downtown Dubai, the iconic mega-development featuring attractions such as Burj Khalifa and The Dubai Fountain, have an unbeatable hospitality experience awaiting them at Address Dubai Mall.
Mohamed Samir El Sayed, General Manager of Address Dubai Mall, added: “The hotel has set industry benchmarks for its service excellence, lifestyle choices and central location. We are raising the standards with the new design and added amenities.”