Hong Kong Airlines suspends flights due to Super Typhoon Mangkhut

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Due to the arrival of Typhoon Mangkhut, Hong Kong Airlines announced it has suspended its flights as follows:

The following flights departing on 15 September 2018 have been delayed to 16 September 2018:

Flight Number Routing
HX028 AKL-HKG
HX069 LAX-HKG
HX081 YVR-HKG

 

The following flights on 16 September 2018 have been delayed to 17 September 2018:

Flight Number Routing Flight Number Routing
HX016 OOL-CNS-HKG HX791 HKG-MLE
HX028 AKL-HKG HX792 MLE-HKG
HX772 BKK-HKG HX2019 HKG-VKO
HX776 BKK-HKG HX2018 VKO-HKG
HX146 FOC-HKG HX076 HKG-SPN
HX337 PEK-HKG HX077 SPN-HKG
HX313 PEK-HKG HX623 ICN-HKG
HX647 ICN-HKG HX708 DPS-HKG
HX6353 KWE-HKG

 

Following flights departing on 17 September 2018 have been cancelled:

Flight Number Routing Flight Number Routing
HX107 HKG-HAK HX3578 HKG-TSN
HX108 HAK-HKG HX3579 TSN-HKG
HX161 HKG-SYX HX528 HKG-HAN
HX162 SYX-HKG HX529 HAN-HKG
HX216 HKG-NKG HX6652 HKG-OKA
HX217 NKG-HKG HX6653 OKA-HKG
HX246 HKG-PVG HX145 HKG-FOC
HX247 PVG-HKG HX6354 HKG-KWE
HX252 HKG-TPE HX769 HKG-BKK
HX253 TPE-HKG HX767 HKG-BKK
HX312 HKG-PEK HX646 HKG-ICN
HX313 PEK-HKG HX6682 HKG-OKJ

 

The following flight departing on 18 September 2018 has been cancelled:

Flight Number Routing
HX647 ICN-HKG

 

As the severe weather conditions at Hong Kong International Airport can change rapidly, passengers are advised to check the latest Flight Status at hongkongairlines.com before leaving for the airport. To receive SMS or email notifications, passengers should register for Flight Alerts at least four hours prior to their scheduled departure time. Instant assistance is available through the airline’s Live-Chat online service or Contact Us.

24 hours Customer Service Hotline:
Hong Kong SAR +852-3916-3666
Mainland China (Local service only) 950715
Taiwan, China (Local Service only) 0080-1853033
Australia +61-29009-7988
New Zealand +64-9913-4177
United States and Canada (Toll Free) +1-855-393-3880

Sales office Contact (15 – 17 September 2018, from 0900 – 2100)
Hong Kong Sales office +852-3923-7399
Taipei Sales office +886-27132212 (ext.100 or 101)
Beijing Sales office 010-64094320, 010-64094377
Shanghai Sales office 021-32512770

Hong Kong Airlines will waive all charges on rebooking, reissue and refund for all tickets issued for travel on Hong Kong Airlines flights with confirmed booking. Please refer to The Related Ticketing Arrangements.

To expedite flight arrangements or refund applications, passengers are encouraged to submit their requests via Hong Kong Airlines’ online self-rebooking or refund application services. Passengers who purchased their tickets through travel agents, as well as tour group passengers should contact their agents directly.

Please refer to special news page for timely updates.