United ranks highest for on-time performance


CHICAGO, Ill. – United Airlines today announced the company was — for the second consecutive year — first in on-time performance for domestic scheduled flights among America’s five largest global carriers for 2010. United ended the year with 85.2 percent of flights arriving at their destinations within 14 minutes of the scheduled arrival time, according to data published by the U.S. Department of Transportation in the Air Travel Consumer report released today.

United’s top performance in 2010 follows the airline’s leading position among this group for 2009.

“We outperformed our network peers through a continued focus on delivering reliable service to every customer, every day, everywhere we fly,” said Pete McDonald, executive vice president and chief operations officer.

For the month of December, United finished first for on-time performance and had the fewest number of cancelled flights among America’s five largest global carriers, according to data from the monthly report. United also ranked second among all 18 carriers whose arrival data is published in the report.

In 2010, for each month that United ranked first or second in on-time performance among the nation’s five largest global carriers, frontline co-workers received a performance incentive bonus. For the year, each eligible frontline co-worker earned a total of $1,240 in performance incentive bonuses.