Survey: Parking and WiFi fees irk hotel guests the most


TORONTO – More than eight out of ten travellers dislike having to pay for hotel extras when on vacation, particularly for parking, ice and wireless internet service, according to a survey by┬«.

Almost 86% of the customers who were surveyed think ice should be free, while 84% say they would like to see no charge for parking and 83% would prefer complimentary WiFi. Travellers also resent paying for wakeup calls (83%) and extra pillows and blankets (82%).

“As a tip to travellers, we have found that customers have had a lot of success asking at the front desk at check-in about additional fees and getting them waived upon request.” said Taylor L. Cole, APR, Director of Public Relations for “49% of travellers say they have had to question charges on their bill, so asking the right questions early in your reservation can help make for a better overall experience.”

The survey also asked which items people would like to find in their hotel room when they arrive. 58% of respondents said healthy snacks, 54% said books and magazines, and 48% said a bathrobe. Less than one per cent thought they should be provided with a set of new underwear (but it’s an extra in some hotels in Europe)!

While only nine per cent feel that hotel mini bars should be free, the majority of respondents (87%) said, on their last three vacations, they didn’t use the mini bar, preferring to bring snacks from outside to their room.