Survey names Garuda best in SE Asia for service

JAKARTA, Indonesia – A recent survey by the Centre for Asia Pacific Aviation (CAPA) has ranked the national airline of Indonesia, Garuda, the best carrier in Southeast Asia for service quality.

JAKARTA, Indonesia – A recent survey by the Centre for Asia Pacific Aviation (CAPA) has ranked the national airline of Indonesia, Garuda, the best carrier in Southeast Asia for service quality. The Southeast Asia survey measured several criteria including passenger comfort, food, on-board and ground services, and passengersโ€™ perceived value in flying with the airline. The results put Garuda ahead of fierce competitors including Singapore Airlines, Bangkok Airways, Thai Airways, and Malaysian Airlines.

News of the survey results highlights a stunning turnaround for Indonesiaโ€™s national carrier. Over the last five years, the airlineโ€™s CEO Emirsyah (Emir) Satar, has led a steady march toward dramatic improvements turning a negative cash flow into huge profits. Emir has been highly successful in modernizing the fleet, improving on-time performance, and increasing both load factor and aircraft utilization rates. But even more importantly, Emir has also managed to dramatically improve the airlineโ€™s safety record as evidenced by its International Air Transport Association Operational Safety Audit certification and the fact that the European Union lifted its ban on Indonesia flights to Europe last year. As a result of the successful restructuring of the airlineโ€™s financial and operational procedures, Emir believes it may be possible for the carrier to go public sometime next year.

With the growth of many low-cost carriers in the Southeast Asia market, competition has become keen for the travel dollar. To meet the challenge, Garuda has introduced creative new services including โ€œImmigration on Board,โ€ which allows passengers to complete immigration before they land and avoid long lines on arrival. The service is now available on flights from Amsterdam, Seoul, and Japan. Being singled out as the leader in service quality is an important achievement for the airline and helps further the airlineโ€™s quality and reliability perception in the marketplace.

ABOUT GARUDA INDONESIA:

Garuda Indonesia, Indonesiaโ€™s largest carrier, is based in Jakarta, Indonesia. The airline currently serves 43 domestic and international destinations.

GARUDA INDONESIA EQUIPMENT:

The Garuda Indonesia fleet is composed of three B-747-400s, six A-330-300s, and 39 B-737s (300, 400, 500, and 800 series).

GARUDA INDONESIA ROUTE OVERVIEW:

Garuda Indonesia is based in Jakarta at the Soekarno-Hatta International Airport and flies to:

INDONESIA: Ampenan, Banda Aceh, Balam, Balikpapan, Banjarmasin, Biak, Denpasar, Jakarta, Jayapura, Kuala Lumpur, Makassar, Menado, Medan, Padang, Palembang, Pekanbaru, Pontianak, Semarang, Singapore, Solo, Surabaya, Timika, Yogykarta

INTERNATIONAL: Adelaide, Amsterdam, Auckland, Bangkok, Beijing, Brisbane, Dammam, Darwin, Guangzhou, Ho Chi Minh City, Hong Kong, Jeddah, Melbourne, Nagoya, Osaka, Perth, Riyadh, Seoul, Shanghai, Sydney

For further information, contact: Sam Kordi, sales manager, USA & Canada, toll free: 800-342-7832, fax: 818 501-2098, email: [email protected] .

About the author

Avatar of Linda Hohnholz

Linda Hohnholz

Editor in chief for eTurboNews based in the eTN HQ.

Share to...