(eTN) – Lack of customer care has been identified by the Rwanda Development Board–Tourism and Conservation as one of the constraining factors in making yet a better impression on visitors from abroad. Subsequently, a series of courses was planned which are now taking place at regular intervals across the country.
The program of training young Rwandans in the hospitality field in regard of customer care has continued with a further 50 graduating last week from their course at the Rwanda Institute of Management and Administration in Kigali.
Rwanda has recorded exceptional tourism growth in recent years, and many more young Rwandans have found employment in the hospitality and safari sectors but require additional training in order provide the best possible service levels to tourists and business visitors. General workplace-related training courses are also being offered for those starting out in the industry and intent to making a lifelong career in the sector.