Etihad Airways: Best operational on-time performance since 2009

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Etihad Airways, the national airline of the UAE, has posted its best operational on-time performance (OTP) results since 2009.

OTP is calculated on actual flight arrival and departure times within 15 minutes of the published schedule and takes into consideration a variety of external factors including weather disruption and airspace congestion.

In 2017, the airline recorded network punctuality of 82 per cent for flight departures and 86 per cent for arrivals – results that place Etihad Airways as one of the most reliable airlines in the world for 2017. OTP for departures at the airline’s Abu Dhabi hub was 79 per cent, and 89 per cent for arrivals.

Overall, Etihad Airways, which has experienced considerable growth in the last decade, improved its network departure punctuality in 2017 by three percentage points over the previous year.

Richard Hill, Chief Operations Officer, Etihad Airways, said: “We are pleased to have recorded these strong on-time performance figures for 2017, which illustrate that Etihad Airways is an airline that – following safety – prioritises punctuality for its guests.

“Furthermore, the number of passengers carried annually increased from the previous year, with more than 18.6 million air travellers flying with Etihad Airways in 2017.”

Etihad Airways has also been placed in the Top 20 safest airlines in the world by AirlineRatings.com, the world’s only safety and product rating website. The Top 20 airlines are part of the 409 global airlines monitored by the website.

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Juergen Thomas Steinmetz has continuously worked in the travel and tourism industry since he was a teenager in Germany (1979), beginning as a travel agent up through today as a publisher of eTurboNews (eTN), one of the world’s most influential and most-read travel and tourism publications. He is also Chairman of ICTP. His experiences include working and collaborating with various national tourism offices and non-governmental organizations, as well as private and non-profit organizations, and in planning, implementing, and quality control of a range of travel and tourism-related activities and programs, including tourism policies and legislation. His major strengths include a vast knowledge of travel and tourism from the point of view of a successful private enterprise owner, superb networking skills, strong leadership, excellent communication skills, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, and advisory skills in both political and non-political arenas with respect to tourism programs, policies, and legislation. He has a thorough knowledge of current industry practices and trends and is a computer and Internet junkie.