The Westin Langkawi Resort & Spa appoints Rajiv Kapoor to General Manager

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The Westin Langkawi Resort & Spa and Langkawi International Convention Centre (LICC) announced the promotion of Rajiv Kapoor to General Manager. Kapoor joined The Westin Langkawi Resort & Spa in 2013 as Hotel Manager and made exceptional changes to improve the resort’s operation, service, and facilities. He also spearheaded the renovation of guestrooms, 20 villas, restaurants, airport lounge, Westin Workout and the main lobby. Since the refurbishments, the resort has garnered positive returns year on year.
In his new role, Kapoor is responsible for all areas of the hotel including future development of associates, product improvement, financial performance, profitability, brand compliance and guest satisfaction.
Born in New Delhi, India, Kapoor’s career milestones include a decade of experiences in eight reputable hotel brands. He previously served as the Director of Food & Beverage at the Westin Sohna Resort & Spa, Gurgaon as well as Le Meridien Mumbai, India, and Sheraton Surabaya Hotel & Towers, Indonesia; concurrently the hotel manager of Westin Langkawi Resort & Spa and Langkawi International Convention Centre (LICC). The latter assignment saw him realigning the hotel vision and financial structure of the 221 room property, while successfully heightening service to elevate the resort’s brand positioning.
Commenting on his new appointment Kapoor said, “It’s an honour to continue the legacy of service excellence that The Westin Langkawi Resort & Spa and Langkawi International Convention Centre (LICC) is synonymous with Langkawi. I am thrilled with the opportunity to create indelible moments for our guests and to remain the number one address in Langkawi. I am also excited to bring my personal touches and managerial style to the team, inspiring them to further elevate the unparalleled service for which our property is known and create lasting memories and deeper cultural connections for our guests. With an exceptional team, I’m positive The Westin Langkawi Resort & Spa has a bright future ahead.”
In his spare time, Kapoor enjoys spending time with his family.
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Juergen Thomas Steinmetz has continuously worked in the travel and tourism industry since he was a teenager in Germany (1979), beginning as a travel agent up through today as a publisher of eTurboNews (eTN), one of the world’s most influential and most-read travel and tourism publications. He is also Chairman of ICTP. His experiences include working and collaborating with various national tourism offices and non-governmental organizations, as well as private and non-profit organizations, and in planning, implementing, and quality control of a range of travel and tourism-related activities and programs, including tourism policies and legislation. His major strengths include a vast knowledge of travel and tourism from the point of view of a successful private enterprise owner, superb networking skills, strong leadership, excellent communication skills, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, and advisory skills in both political and non-political arenas with respect to tourism programs, policies, and legislation. He has a thorough knowledge of current industry practices and trends and is a computer and Internet junkie.