Marriott Rewards ranks highest in a 2017 stud and receives the Gold award for overall member satisfaction with a score of 806. World of Hyatt is the Silver award recipient with a score of 805, followed by Hilton HHonors, the Bronze award recipient, with a score of 793.

The 2017 Hotel Loyalty Program Satisfaction Study measures member satisfaction with hotel rewards and loyalty programs. The study is based on 4,682 responses from rewards program members who experienced five or more trips in the past 12 months and was fielded in September-October 2017.

Study Rankings

Customer Satisfaction Index Ranking		JDPower.com Power Circle Ratings™
(Based on a 1,000-point scale)		For Consumers

Marriott Rewards	806	5
World of Hyatt	805	5
Hilton HHonors	793	4
IHG Rewards	789	4
Starwood Preferred Guest	787	3
Industry Average	782	3
Best Western Rewards	778	3
La Quinta Returns	772	3
Club Carlson	756	2
Choice Privileges	743	2
Wyndham Rewards	742	2

Power Circle Ratings Legend
5 – Among the best
4 – Better than most
3 – About average
2 – The rest