Jamaica’s Tourism Minister delivers address at UNWTO conference opening

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Jamaica’s Minister of Tourism, Edmund Bartlett delivered the following address at the opening of the UNWTO Global Conference on Sustainable Tourism at Montego Bay Convention Center on November 27, 2017:

• It is indeed a great honor and tremendous privilege to be opening this very monumental UNWTO international tourism conference, which is the first of its kind in the Caribbean.

• Billed – “Building Private-Public Partnerships for Sustainable Tourism for Development – this conference welcomes global policymakers and leaders in tourism from over 157 countries, several international agencies of the United Nations as well as large delegation of local stakeholders to the beautiful city of Montego Bay for three days of fruitful engagement and discussion about the future of global tourism.

• Over the next three days a wide range of issues related to the resilience and sustainability of global tourism will discussed, such as:

o public-private collaborations for tourism development and growth;
o key elements of successful investments in the tourism sector;
o international best practices in tourism development;
o tourism and the SDGs;
o international technical assistance and financing for tourism development projects; and
o Donor-funded projects that balance scale, sustainability and inclusion.

• At the end of this conference, I am very optimistic that we will be able to craft a global agenda that seeks to design collaborative approaches to mitigate shared tourism risks and strengthen resilience as well as build consensus around the strategies necessary to further position global tourism as a catalyst for promoting inclusive economic growth, sustainable livelihoods, environmental sustainability and social development.

• I note that a conference of this nature and magnitude is very fitting and is indeed a timely response to some of the emergent issues that are posing a serious threat to the sustainability of the tourism product in the Caribbean and other tourism-dependent regions across the world.

• The United Nations 70th General Assembly designated 2017 as the International Year of Sustainable Tourism for Development with the hope that this would present a unique opportunity to raise awareness of the contribution of sustainable tourism to development among public and private sector decision-makers and the public, while mobilizing all stakeholders to work together to make tourism a catalyst for positive change.

• The International Year also seeks to support a change in policies, business practices and consumer behavior towards a more sustainable tourism sector that can contribute to the attainment of the Universal 2030 Agenda for Sustainable Development and the Sustainable Development Goals (SDGs). So you can see, this conference fits perfectly within the global focus on sustainable tourism.

THE CARIBBEAN PERSPECTIVE

• The question of sustainability is an even more urgent concern for tourism-dependent small island dependent states, like those in the Caribbean, that face disproportionately greater risks due to their sizes, geographical location and lack of economic diversification.

• The Caribbean remains the most tourism-dependent region in the world. Tourism is the single largest generator of foreign exchange in 16 of the 28 countries in the Caribbean and also the sector receiving the most FDI. The region has a higher proportion of total employment and percentage of GDP derived from tourism than any other region in the world.

• Despite this, however, Caribbean countries face a greater degree of vulnerability to the worst effects of major environment disasters, particularly climate change, a phenomenon to which they have contributed the least.
• Already, this year the resilience of the tourism sector in the region has been tested with the passage of Hurricanes Irma and Maria, which affected 13 of the most tourism-dependent countries in the region including: St. Martin, Anguilla, Dominica, Barbuda, St. Barts, the British Virgin Islands, the US Virgin Islands, Turks & Caicos, the Dominica Republic and Puerto Rico.

• Some territories have suffered almost total devastation or over 90 % damage to their infrastructure from these hurricanes and it will take many years and substantive investments to bounce back.

• However, if there is one thing I know about my Caribbean brothers and sisters, it is that they are very resilient people and the region’s propensity to bounce back from unpredictable events and soar to greater heights has been tried tested and proven. Importantly despite the challenges, I am happy to report that the Caribbean is still open for business.

YEAR IN TOURISM

• Despite the multi-faceted challenges confronting the region, Caribbean tourism continues to grow at record pace. The tourism sector in the region was able to overcome early projections of downturn in global tourism receipts for 2016 – amid volatility and uncertainty in main source markets such as the USA and parts of Europe owing to Brexit, the US Presidential Elections, and terror attacks in Brussels and in other European cities – to grow at an unprecedented rate of 4.2% in 2016.

• The region welcomed a historic 29 million visitors in 2016, over 1 million more visitors than in 2015. Tourism growth in the region outpaced the global average of 3.9 %. The data for 2016 also indicate that cruise tourism in the region is booming as cruise passenger arrivals grew by an estimated 1.3 per cent, to approximately 26.3 million in 2016.

• For the first six months of 2017, data compiled by the Caribbean Tourism Organization show that the region welcomed 16.6 million international tourists or 800,000 more than in the first six months of 2016, constituting a growth rate of 5.2 %.

• So far, Jamaica’s tourism performance for 2017 has been no less impressive than that of the wider region. We are already on track to surpass last year’s historic growth rate of 4 % or 3.84 million visitors in total. We welcomed over 3.3 million visitors in the first 9 months of 2017 and we expect total arrivals to surpass 4 million by the first week of December.

• Gross foreign exchange earnings for the first 10 months of the year were US$2.34 billion, which is a 10.8 per cent increase over the corresponding period in 2016.

• We remain firmly committed and convicted that our tourism industry is on the right track and that we will achieve our growth target of “5 in 5” or 5 percent annual growth rate in five years.

RISKS AND CHALLENGES IN THE CARIBBEAN

• Although the Caribbean is open for business it cannot be business as usual in the Caribbean. While the tourism sector in the region has traditionally been very resilient and remains one of the most valuable contributors to job creation, poverty alleviation, investments, export revenues, GDP and to the economic livelihoods of millions of citizens , its gentle balance can be easily disturbed by a wide range of risks and threats. These include, global economic recessions, global food shortages, an oil crisis, political instability in major source markets, terrorist attacks, environmental disasters and pandemics and epidemics, just to name a few.

• As we have seen recently with the passage of Hurricanes Irma and Maria, it just takes one powerful disaster to devastate whole national economies. Thus, we can never become complacent.

• We have to reassess our existing strategies for managing risks and challenges, incorporate new approaches and harness new opportunities for growth and expansion in our tourism sector.

• Indeed, the sustainability and resilience of our tourism sector is hinged upon us being forward-thinking, proactive, collaborative, multi-faceted and innovative in our approaches to tourism development in the region.

• I will thus use the next several minutes to discuss some of the priority areas that must be attended to if the Caribbean region is to seriously pursue sustainable tourism in the coming years.

FIVE PILLARS OF GROWTH

• Here in Jamaica , my ministry has already established its “Five Pillars of Growth”, which encompasses five critical areas that we will be prioritizing over the next several years to expand the capacity of tourism to contribute to sustain economic growth, sustainable livelihoods and human development in Jamaica.

These areas are:

o Identifying new markets;
o Offering new products;
o Seeking new investments;
o Forging new partnerships; and,
o The renewal of human capital.

INCLUSIVE GROWTH

• The growth agenda for the Caribbean tourism sector must be people-centered and aligned with broader national economic and social imperatives. It is important that Caribbean states understand that sustainable tourism must mean inclusive growth that will expand economic benefits to local populations; in the process helping to move people’s lives from poverty to prosperity.

• The tourism sector must not only generate prosperity and wealth for large hotel owners and service providers but will also help to preserve the natural and cultural resources of the islands; strengthen linkages with other sectors of the economy, particularly the agricultural and manufacturing sectors; strengthen the benefits derived from the industry by local residents and communities; and promote broader participation by all Caribbean nationals.

COMMUNITY TOURISM

• Caribbean governments are encouraged to make community tourism a priority area of sustainable tourism. Jamaica’s National Community Tourism Policy and Strategy, for example, envisions an invigorated tourism sector in communities that enriches quality of life through social, cultural, economic and environmental benefits, exemplifies sustainable livelihoods, and strengthens Jamaica’s national policy values and interests. Our community tourism initiatives aim to ensure that tourism enterprises return economic, cultural, social and environment benefits to the communities in which they operate.

• Those of you attending Thursday’s three technical tours will get to experience first-hand some of Jamaica’s inclusive community tourism attractions – the Rasta Indigenous Village, Cockpit Country Adventure Tours and Bunkers Hill Cultural X-perience & River Tour.

TOURISM LINKAGES NETWORK

• We have also established our Tourism Linkages Network, which has a mandate of promoting sustainable tourism development in Jamaica by developing and strengthening sustainable linkages between the tourism sector and other productive sectors of the economy — such as agriculture, manufacturing and the creative industries, including entertainment.

• Our Tourism Linkages Council is made up of public and private sector partners who oversee the coordination and implementation of effective and sustainable strategies, which strengthen and facilitate linkages.

SEGMENTATION & DIVERSIFICATION

• If Caribbean tourism intends to be globally competitive we must find ways to unlock new sources of competitiveness. One approach would be to diversify our offerings to attract new markets. International travellers have become far more demanding and have higher expectations of the destinations to which they travel or intend to travel.

• International tourism trends are showing a shift from the traditional ‘sun, sea and sand’ towards interactive experiential tourism, one of tourism’s fastest growing sub-sectors, appealing to markets interested in gastronomy, nature, heritage and cultural experiences in the destinations they choose. The Caribbean tourism sector must position itself to tap into these emergent markets that constitute the future of global tourism

• Here in Jamaica we have already recognized the potential benefits that market segmentation and diversification can produce for the global competiveness of our tourism sector. We have already started to explore five emerging tourism models. These are:

o Gastronomy
o Health and Wellness
o Sports & Entertainment
o Shopping
o Knowledge

NEW MARKETS

• Other means of enhancing the competitiveness of the region’s tourism sector would be for us to enter into discussions with several airlines and tour companies to discuss the way forward in terms of possibly introducing new locations to their Caribbean itineraries.

• We must also aggressively target promising markets in South America, Europe, Asia and even promote more seriously the idea of intra-regional tourism. We must also target our vibrant Caribbean Diasporas that are spread across major source markets such as Canada, the USA and the United Kingdom to encourage expatriates to return home more often.

MULTI-DESTINATION TOURISM

• It has already been recognized that the future fortunes of Caribbean tourism may lie in economic convergence between complimentary economies. Considering this fact, we need to look into the feasibility of multi-destination arrangements that that will increase intra-regional tourist flows and promote mutual benefits for more destinations in the region.

• The countries of the north-western and south-eastern Caribbean are well positioned to embrace this new architecture as their geographic alignments are clear and are all within an hour-and-a-half by air or sea from each other, making it easy for island-hopping and experiential enrichment for the visitor.

• In establishing multi-destination critical mass will be created for large investments in hotels, infrastructure, agriculture and manufacturing. Furthermore, small and medium-sized businesses will enter the market providing more goods and services, employing more people and provide value added goods and services to the economy. This will be a win-win for all.

• For our part we continue to aggressively pursuing a multi-destination marketing arrangement with Cuba, Mexico and the Dominican Republic.

• As we explore opportunities in multi-destination tourism, we must also seek regional cooperation in related areas such as aviation and airlift strategies to move seamlessly within the region, visa facilitation and access to each other’s destinations, as well as pre-clearance arrangements.

• This also has significant implications for marketing, which could help position the Caribbean as a powerful holiday destination.

WORKFORCE DEVELOPMENT

• Moving forward we must also recognize the importance of workforce development in the tourism sector.

• Tourism remains one of the country’s most labour intensive sectors and capacity-building and the welfare of tourism workers is critical to the region’s ability to promote sustainable tourism development.

• We must commit ourselves to the constant training and retraining of our tourism workers; to engendering collegial relationships between staff and management and to providing for the welfare development of tourism workers through initiatives aimed at ensuring they have access to scholarships, internships, insurance coverage and home-owning opportunities.

• This is important in ensuring that they are able to continue to deliver quality service, which is the hallmark of any globally-competitive tourism product. To promote workforce development, my ministry has already established A Pension Scheme for Tourism Workers and we intend to develop solutions that will allow hotel workers to access affording housing opportunities.

SUPPORT FOR MICRO, SMALL AND MEDIUM-SIZED ENTERPRISES.

• The overwhelming success of region’s tourism product has largely been as a result of the synergies and symbiotic relationships that have traditionally existed between the hotels and other linked sectors and enterprises, which have all played a major role in guaranteeing the totality of the local tourist experience.

• Indeed, tourism is nothing without the vast network of micro, small and medium-sized tourism enterprises (MSMTEs) that contribute significantly to the authenticity and quality of the tourism experience; enhance destination competitiveness, contribute to enhanced brand image and that help to forge positive local networks and enhance productivity. We must continue to protect and deepen these synergies to ensure that more local businesses can continue to benefit from tourism.

• We must reaffirm our commitment to supporting initiatives that will help to showcase the talent, products and services of our local producers as well as provide training and assistance in areas such as provision of training and technical assistance in areas such as: marketing, business administration, product development, skills development and ICT use for artisans and community-based enterprises.

E-TOURISM

• On the supply side, we must keep abreast with the current digital trends. We must recognize that ICTs have tremendous potential to enhance competitiveness, strengthen our tourism brand and grow our market shares. As such it is in our best interest to promote ICT diffusion in the tourism sector. The survival of our tourism sector may very well depend on it.

• The Travel & Tourism Competitiveness Index (TTCI) 2015, which measures the set of factors and policies that enable the sustainable development of the Travel & Tourism sector, concludes that countries performing more strongly on the TTCI are those that are better prepared to capture the opportunities of new trends: the differing preferences of a new generation of younger travelers; and the growing importance of online services and marketing, especially through mobile internet.

• Tourism is an information intensive sector and ICT’s are a key driver for developing countries in organizing and marketing their tourism products.

• Adopting ICT innovations will help to mitigate tourism leakage by ensuring that local businesses, operators and purveyors of tourism products and services are better able to enhance their own capacities to create new knowledge and information-intensive businesses and thus seize commercial opportunities that are usually outsourced to foreign markets, depriving the Caribbean countries of valuable earnings.

• Tourism players who understand the potential of knowledge and Information innovations to not only deliver more premium tourism products and services but to also better market their own businesses will outcome those who continue tom rely on traditional modalities.

• We must be taken off guard here in the region. Before it is too late, we must recognize that the future of tourism-related data collection and management, planning, marketing, mapping, exchanges and transactions, market analysis, product development, diversification and value-added services is linked to the adoption and exploitation of ICT capabilities such as big data, big data analytical, machine learning, blockchain technologies, The Internet of Things and robotic).

• We must begin to manipulate these ICTs platforms to reinforce the resilience of our tourism product.

SMART TOURISM/SMART DESTINATIONS

• ICT diffusion in the tourism sector is also aligned with promoting smart tourism destinations which can be defined as those destinations that exploit real-time data, integrate and share data, and using complex analytics, modeling, optimization and visualization to make better operational decisions.

• Smart tourist destinations will also use technologies (such as sensors and other IOT platforms) innovatively to achieve improved security and traffic monitoring, resource optimization, participatory governance, sustainability and improved quality of life.

DISASTER RISK MANAGEMENT/ CRISIS MANAGEMENT

• Unfortunately, none of the initiatives that I have just described will be able to realize their transformational effects if the region does not address its most pressing and immediate threats to sustainable tourism development.

• More than any other time in our past, tourism authorities in the region must now seriously address the issue of disaster risk management and mitigation. It is clear that in recent years the region’s tourism sector has become increasingly vulnerable to both natural disasters and external shocks, particularly climate change, which can now be reasonably described as an existential threat to our tourism sector.

• The time has come for us to urgently respond to and strengthen our resilience against threats such as natural disasters, climate change, pandemics and epidemics, terrorism, cyber attacks. We need to enhance our regional capacity to manage range of chronic transnational challenges that can be destabilizing to our tourism sectors.

• Aspects of this approach could involve developing a framework of indicators to measure resilience; promoting innovation systems for climate adaptation and resilience; fostering deepened knowledge of cyberspace policy, promoting counter-terrorism studies, developing urban resilience and building meaningful partnerships.

• Meaningful risk management strategies for the region must focus on priority areas and outcomes such as Collaborations, information-sharing, collective action, capacity-building, resource allocation and funding, public education, planning and management of projects, behavioral modifications, monitoring and evaluation, environmental conservation, alternative and renewable energy and the adoption of green practices in the tourism sector.

CLOSING REMARKS

• In closing, as I open this very important conference which joins key tourism principals from all across the world together, the message is SUSTAINABILITY and we must use this opportunity to push a global sustainability agenda that will ensure the survival and resilience of the tourism sector upon which billions of people across the world depend on, directly and indirectly, for their sustenance and livelihoods.

• In addressing shared risks and threats, insularity and narrow-self interest must be replaced by fruitful engagements and collaborations which seek to develop cross-cutting solutions and unite tourism players under a common mission, which is to save a sector that is so dear to all of us.
Thank you.