Storm conditions from Tropical Storm Alex are expected to make air travel difficult in South Texas and certain areas of Mexico, forcing some delays and cancellations of flights at airports in the region. Travel announcements have been received from the following airlines:
Customers scheduled on flights to, from, or through affected airports through July 5 are permitted a one-time date or time change to their itinerary without penalty providing rescheduled travel originates by July 19. If a flight has been canceled, a refund in the original form of payment may be requested. Complete details are available at www.continental.com .
The fastest and most convenient way to change travel plans is via continental.com. Customers should enter their confirmation number and last name in “Manage Reservations.” Customers may also call Continental Airlines reservations at 800-525-0280 or their travel agent.
Customers may opt to receive automated TripAlert messages regarding changes to their flight’s departure and arrival times. Customers who are OnePass members may customize TripAlert settings through their OnePass profile. Customers who are not OnePass members may receive these important messages via email by providing a valid email address when making their initial flight reservation. If no email address is available, Continental Airlines will attempt to contact them by phone. Continental.com provides an overview of Continental operations as well as up-to-date information regarding the status of specific flights. Automated flight status information is also available at 800-784-4444.