Outrigger Hotels and Resorts was honored recently as the winner of the “Best Hotel Chain in Hawaii” category at the 2017 TravelAge West Western Agents’ Vote of Excellence Awards (WAVE). In a competitive field of finalists that included Aqua-Aston Hospitality, Four Seasons Hotels and Resorts, Hilton Worldwide and Starwood Hotels and Resorts Hawaii, Outrigger was chosen as the top favorite hotel chain by more than 5,000 west-coast travel agents.
“Now it its 12th year, TravelAge West’s WAVE Awards have attained an industry-wide reputation for reflecting the very highest standards of achievement among those in the travel and hospitality community,” said Bruce Shulman, Senior Vice President & Group Publisher at Travel Weekly and TravelAge West. “As the top travel trade magazine in the Western U.S. region, we are pleased with the opportunity to acknowledge the hotels, cruise companies, tour operators and destinations that go above and beyond.”
To celebrate a successful year and bring together the “best of the best” in the travel business, TravelAge West’s annual WAVE gala recognized leaders in the hospitality industry to award product innovation and performance, along with high guest satisfaction ratings and outstanding service. As the Best Hotel Chain in Hawaii winner, Outrigger Hotels and Resorts experienced months of careful deliberation, including product analysis, on-site visits, a travel agent survey and online research to be considered for nomination.
“This award embodies our team’s continued efforts to deliver unparalleled service to our valued travel agent partners, while providing authentic Outrigger Signature Experiences with each guest visit,” said Sean Dee, executive vice president and chief marketing officer at Outrigger Enterprises Group. “We are honored to be recognized as one of the best and beyond proud to accept the WAVE award on behalf of our travel agent partners and the entire Outrigger team who make our success possible.”
Celebrating its 70th anniversary this year, the Hawaii-based Outrigger Enterprises Group is a privately held, leisure lodging, retail and hospitality company operating in the Asia Pacific, Oceania and Indian Ocean regions, with vacation resort properties in Hawaii (Oahu, Maui, Kauai, Hawaii Island); Guam; Fiji (Coral Coast Viti Levu, Castaway Island); Thailand (Phuket, Koh Samui); Mauritius; and the Maldives. Outrigger Hotels and Resorts built its global reputation of hospitality through unwavering standards of service and the promise to share the spirit of aloha with the world.
The goal of TravelAge West’s WAVE Awards is to give travel agents in the Western US the opportunity to recognize the outstanding qualities and services of their travel-supplier partners.