British Airways has cancelled all flights from London’s Heathrow and Gatwick airports due to a global IT outage Saturday. The airline said it is “working to resolve the problem as quickly as possible,” and has denied rumors of a cyber attack.
A British airways representative dismissed the cyberattack rumors, blaming “system failure” for the chaos. The company has not yet determined the cause of the outage, a company spokesperson told RT.
“Currently the only information that we have is that the systems are out because of the system outage,” the spokesperson told RT. “More information will be available with us by evening, around 5 or 6 in the evening.”
“Basically, we’re unable to get any information, data related to the passenger flights,” he added.
Heathrow tweeted a statement confirming all BA flights scheduled to take off from London’s two main airports have been cancelled for the rest of Saturday.
In an emailed statement British Airways said:
“Following the major IT system failure experienced earlier today, with regret we have had to cancel all flights leaving from Heathrow and Gatwick for the rest of today, Saturday, May 27.”
“We are working hard to get our customers who were due to fly today onto the next available flights over the course of the rest of the weekend. Those unable to fly will be offered a full refund.”
Reports have surfaced of passengers across the world affected by the outage, with delays reported in Rome, Prague, Stockholm, Malaga and Lisbon. Many passengers have criticized the airline for a lack of food and drink provided as a basic means of compensation.
Passengers experiencing delays around the world have vented their frustrations on social media.